Service Desk Engineer
4 semanas atrás
About The Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state‑of‑the‑art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries, helping its Fortune 500 customers and global partners realize a world without boundaries. Summary We are looking for a motivated and skilled Service Desk Engineer to join our dynamic team. The ideal candidate will deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments. Fluency in English is required, and knowledge of an additional language is a plus. This role suits a proactive professional with experience in Managed Service Providers (MSPs) and strong proficiency in tools such as Salesforce, Slack, and Office 365. An ITIL certification is advantageous and reflects a commitment to industry best practices. Responsibilities Provide first‑ and second‑line support via email and remote tools. Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications. Log, track, and manage incidents and service requests across various platforms. Deliver a professional, customer‑focused experience during all interactions. Translate technical issues into clear, user‑friendly language. Escalate unresolved issues appropriately and ensure timely follow‑up. Adhere to ITIL‑aligned processes for incident, problem, and change management. Monitor and meet SLA requirements for all client requests. Identify opportunities to enhance service delivery and client satisfaction. Work closely with internal teams and vendors to resolve complex issues. Maintain accurate documentation of incidents, changes, and resolutions. Create and update knowledge base articles for recurring issues. Use and support applications such as Office 365, Salesforce, and Slack. Administer user accounts, permissions, and configurations. Stay current with emerging technologies and best practices. Qualifications & Skills Fluency in English and Spanish (written and verbal). 2+ years of experience in an MSP environment. Hands‑on experience with Salesforce or similar ticketing platforms. Strong troubleshooting and problem‑solving capabilities. Excellent interpersonal and communication skills. Core Competencies Technical troubleshooting Customer service orientation Communication & documentation Time management Problem‑solving Process discipline Collaboration Attention to detail Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status or any other protected characteristic. Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at ******. Seniority level Entry level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr
-
Assistente de Help Desk
3 semanas atrás
Vespasiano, Brasil Netvagas Tempo inteiroSomos uma empresa de tecnologia guiados pela constante inovação e a alta qualidade dos nossos serviços, temos a visão de nos consolidarmos como provedor REGIONAL de referência do Vetor Norte. Por isso, atuamos na transformação digital que amplia a autonomia, a personalização e as escolhas em tempo real dos nossos clientes, colocando-os no comando...
-
Artificial Intelligence Engineer
Há 2 dias
Vespasiano, Brasil Cor Tempo inteiroRole Overview We are seeking an experienced AI Engineer to design, develop, and deploy scalable artificial intelligence and machine learning solutions. The role requires strong backend engineering skills with Go (Golang) and hands‑on experience building production‑grade AI systems. Key Responsibilities Design, develop and maintain AI/ML solutions for...
-
Artificial Intelligence Engineer
Há 2 dias
Vespasiano, Brasil Cor Tempo inteiroRole OverviewWe are seeking an experienced AI Engineer to design, develop, and deploy scalable artificial intelligence and machine learning solutions.The role requires strong backend engineering skills with Go (Golang) and hands-on experience building production-grade AI systems.Key ResponsibilitiesDesign, develop and maintain AI/ML solutions for business...
-
Ai Engineer
Há 2 dias
Vespasiano, Brasil Dry Ground Ai Tempo inteiroAI Engineer Dry Ground AI•vespasiano, estado de minas gerais, br Descrição da vaga Position Overview We are seeking a versatile and highly skilled AI Engineer to join our fast-growing Full-Stack AI Solutions company. This role blends the expertise of building cutting‑edge AI/ML models with the practical know‑how of automation and agentic system...
-
Staff Engineer
Há 6 dias
Vespasiano, Brasil Remessa Online Tempo inteiroSua carreira com liberdade e propósito??Na Remessa Online, não se trata apenas de transferências internacionais, criamos conexões que rompem fronteiras e transformam realidades.Somos movidos pela ousadia, respeito, colaboração, encantamento e responsabilidade.Nosso segredo?Trabalhar juntos com transparência, comprometimento e autonomia, sempre...
-
Data Engineer
2 semanas atrás
Vespasiano, Brasil Brick Abode Tempo inteiroAbout Brick AbodeWe are a software development company that serves clients from multiple countries around the world, with differing technological needs.Therefore, we value a good computer science base.Contractors with a solid understanding of the basic building blocks of today's technology are really welcome and thrive at Brick Abode.People here are given...
-
Operador de NOC Pleno
3 semanas atrás
Vespasiano, Brasil Ródio Tech Soluções Tempo inteiroNa RÓDIO TECH, buscamos excelência operacional e inovação constante. Nossa equipe é composta por profissionais excepcionais, comprometidos com padrões de qualidade globais e soluções que impactam positivamente nossos clientes em todo o mundo. Requisitos Experiência prévia em NOC, Service Desk, suporte técnico ou áreas correlatas. Conhecimento...
-
Power Bi Developer
Há 4 dias
Vespasiano, Brasil Gracemark Solutions Tempo inteiroPower BI Developer – Supply Chain AnalyticsLocation:Remote - São Paulo, BrazilContract Duration:6 monthsSalary rate:$15 - $18Job SummaryWe ´re seeking an experiencedPower BI Developerto join theSupply Chain Analytics EVS/ECM team.The ideal candidate will have5–7 years of experiencedesigning and developing interactive dashboards and reports...
-
Product Analyst
Há 6 dias
Vespasiano, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
-
Sap Advanced Business Application Programming Consultant
2 semanas atrás
Vespasiano, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
