Customer service QA
3 semanas atrás
Position 2: Customer Service QA Team Leader Job Responsibilities Team Management: Build and lead the QA team, formulate QA plans and performance goals, optimize division of labor and resource allocation Organize team training regularly to improve members' professional skills (such as legal interpretation and communication skills). Strategy Development: Design and iterate the QA scoring system, combine user satisfaction (NPS) and compliance indicators to quantify service quality Promote the introduction and implementation of automated QA tools (such as AI semantic analysis) to improve efficiency High-level reporting: Report the QA results to management and propose systematic improvement plans (such as optimizing customer service scripts and strengthening high-risk scenario training). Crisis Management: Lead the review of major complaints or compliance incidents, formulate preventive measures and supervise their implementation Job Requirements Education Background: Bachelor degree or above, law, finance, quality management or related majors are preferred Experience Requirements: 2-5 years of customer service quality management experience, including at least 1 year of team management experience; gaming/financial industry background is a plus Core competencies: Proficient in quality management methodology (such as Six Sigma, PDCA cycle) Familiar with the regulatory framework of the gaming industry (such as ISO 27001 information security standard, GDPR data protection regulations). Experience in cross-departmental project management, able to coordinate multiple resources to promote change Leadership: strategic thinking, decisive decision-making, good at motivating teams and cultivating reserve talents #J-18808-Ljbffr
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Quality Assurance Coordinator
1 semana atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroQuality Assurance Coordinator - Customer Service We’re Futuras Apostas, the company behind Brazino777 Brazil, an officially licensed iGaming platform offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil, we strive to deliver an exceptional customer experience,...
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Quality Assurance Coordinator
2 semanas atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroQuality Assurance Coordinator - Customer Service Job Openings Quality Assurance Coordinator - Customer Service About the job Quality Assurance Coordinator - Customer Service We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an...
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Quality Assurance Coordinator
2 semanas atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so let's satisfy your curiosity and introduce ourselves.We're Futuras Apostas, the company behind Brazino777 Brazil.It's an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.As one of the leading online casinos in Brazil,...
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Quality Assurance Coordinator
Há 7 dias
São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves. Were Futuras Apostas, the company behind Brazino777 Brazil. Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil,...
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Quality Assurance Coordinator
Há 6 dias
São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves.Were Futuras Apostas, the company behind Brazino777 Brazil.Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.As one of the leading online casinos in Brazil, we...
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Quality Assurance Coordinator
2 semanas atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in...
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Quality Assurance Coordinator
1 semana atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in...
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QA Engineer
Há 7 dias
São Paulo, São Paulo, Brasil vaga para QA Engineer na Exadel Tempo inteiroWhy Join ExadelWe're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.From AI platforms to digital transformation, we partner with enterprise leaders to build what's next. What powers it all? Our people are...
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Customer Service Analyst
1 semana atrás
São Paulo, Brasil Ocean Network Express Latin America Tempo inteiroCustomer Service Analyst We are seeking an experienced professional to take on the key role of Customer Service Analyst. The ideal candidate will be responsible for being the central point of contact between customers, terminals, agents, and offshore teams. Main Responsibilities: Ensure seamless customer requests handling; Conduct in-depth analysis of...
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Customer Service Manager
Há 7 horas
São Paulo, São Paulo, Brasil Lestars Management Consultancy Tempo inteiroJob Overview:We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal...
