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About the Role We're looking for a highly skilled and dedicated professional to join our team in Florianópolis, Brazil. Job Description: As a Senior End User Support Specialist, you will be responsible for providing exceptional technical support to our clients. You will work closely with our teams to resolve hardware, software, and system issues efficiently. Required Skills and Qualifications: Senior-level experience in end user support or IT helpdesk Strong knowledge and hands-on experience with Windows, macOS (Apple), and Linux/Unix operating systems Excellent interpersonal and professional communication skills Fluent English (C1) - written and spoken Detail-oriented, proactive, and able to work independently in a fast-paced environment Ability to work collaboratively in a team and cross-functionally Benefits: Career development tailored to your goals and needs Interesting challenges: Work for international clients across diverse sectors International exposure: Opportunities to work with global teams and gain international experience Work-life balance: On-site role in Florianópolis, with potential to evolve into a hybrid model Well-being focus: Enjoy a supportive workplace that values your health, professional growth, and work-life balance About Us: Our company is a consulting firm in the field of Information Technology and Services, focused on creating value for our clients through Consulting, Outsourcing, Innovation, and Training.