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Product Support Engineer Job Description We are seeking a highly skilled Product Support Engineer to join our team. With over 130 million+ users and 18,000 employees worldwide, we understand the importance of delivering exceptional support experiences. Main Responsibilities: Serve as the primary technical point of contact for partners. Provide level 2 and level 3 technical support via email, chat, and calls. Diagnose and resolve issues related to integrations, automations, and system customizations. Support onboarding and implementation teams during technical transitions. Participate in technical meetings with process stakeholders. Document solutions and contribute to the internal knowledge base. Mandatory Requirements: A strong team player attitude. Dedicated professional willing to provide extended support to customers. Self-motivated and able to work under pressure. Previous experience in application support or other technical roles. Proven experience in implementation or technical support for platforms such as Zoho, Salesforce, Microsoft Dynamics, HubSpot, or Zendesk. Advanced knowledge of integrations, APIs, automations, and platform customizations; Fluent English (reading, writing, and speaking). Strong analytical and proactive approach with the ability to solve complex technical problems.
