Senior Technical Account Manager

Há 3 dias

Fortaleza, Ceará, Brasil Compass Tempo inteiro

Join to apply for the Senior Technical Account Manager role at Compass.uol .

We are seeking a highly motivated, customer-focused Technical Account Manager (TAM) to act as a trusted advisor and advocate for our customers across AWS resale, managed services, and professional services engagements—driving exceptional customer experiences and long-term success.

You will meet regularly with your customers to assess their business goals and technical challenges, creating and executing strategies to drive healthy adoption and use of AWS services. The close relationships developed with your customers will help them confidently adopt the cloud, stay on budget, achieve faster business outcomes, and ultimately maximize their investment in AWS.

Responsibilities
  • Serve as a customer advocate and trusted advisor for assigned customers across AWS resale, managed services, and professional services engagements
  • Develop deep relationships with customers, understanding their business needs and technical challenges
  • Provide ongoing consultative guidance, focusing on areas like cloud optimization, modernization, and AWS adoption
  • Ensure AWS environments remain operationally healthy and optimized by proactively monitoring usage and identifying areas for improvement or immediate action
  • Manage communication with customers throughout services engagements to ensure high customer satisfaction and achievement of defined objectives
  • Keep AWS partners informed on the status of AWS-funded projects and other joint services engagements
  • Engage with a broad range of stakeholders from developers to C-suite executives
  • Improve customer satisfaction and retention through regular cloud optimization reviews, customer success plans, and executive business reviews
  • Actively report on customer satisfaction issues, usage trends, and renewal risks
  • Anticipate risks to account health and develop mitigation strategies
  • Track and update customer engagement metrics on an ongoing basis
  • Support customer onboarding and backend operational activities
  • Be available on a limited, as-needed basis to address urgent matters outside normal business hours
  • Introduce customers to new Compass products and services that may benefit their business
  • Assist in proposal development, demand planning, and other pre-sales activities
Qualifications
  • 5+ years of experience as a technical account manager, technical customer success manager, cloud consultant, cloud analyst, cloud architect, or similar
  • Customer-facing experience with the ability to clearly articulate to small and large audiences
  • Experience managing multiple customers and tasks in a fast-paced environment
  • Excellent customer service and conflict resolution skills
  • Strong analytical and problem-solving skills
  • Experience with AWS or other cloud platforms
  • Understanding of two or more of the following areas: Customer Success and Account Strategy, Governance and Compliance, FinOps, Infrastructure as Code, Migration and Modernization, Cloud Security, DevOps, Cloud Architecture and Design
  • Desire to deliver the best results for customers
Preferred Qualifications
  • Familiarity with the AWS Well-Architected Framework and applying its pillars to customer environments
  • Experience using cloud management platforms such as Tanzu CloudHealth
  • AWS certification at the Associate level or above

Compass Inc discloses salary range information based on fairness and transparency. A reasonable estimate for a Sr. Technical Account Manager range is $135k–$170k per year + bonus based on sales.

Relevant roles include Strategic Customer Success Account Manager, Technical Account Manager (Remote, BRA), and similar positions.

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