Compl Surveillance Group Mgr

The head of LATAM & Mexico Communications Surveillance serves as a compliance risk manager for Independent Compliance Risk Management (ICRM)'s Communications Surveillance team responsible for the design, implementation, and oversight for a suite of surveillances designed to detect behaviors that may violate regulatory rules or internal policies and procedures. When potentially anomalous behavior is detected, the team is responsible for escalating the activity and working collaboratively with partners across the first and second lines of defense to determine the appropriate resolution of the matter, which may include employee discipline. The ICRM Communications Surveillance platform encompasses e-communications and voice surveillance.
**Responsibilities**:
- Managing a team or multiple teams of Compliance professionals. Responsible for hiring, compensation, performance appraisals, staff development, training, etc.
- Directly supervising the analyst review team, managing daily workflow and overseeing the communications surveillance team. Overseeing all administrative duties related to the day to day operations of the department including implementing process control functions to support updates to department procedures, global procedures and updates to Citi policies.
- Overseeing the preparation, editing and maintenance of ICRM program related materials; interacting and working with other areas within Citi, as necessary; and keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
- Other responsibilities include monitoring adherence to ICRM's Risk Policies and measuring compliance risk through a robust control framework and ensuring that reviews are conducted consistently across each entity on a regular basis to confirm that controls identified are operating effectively; partnering, collaborating and working with other areas within Citi, as necessary; and keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
- Additional duties as assigned.
**Qualifications**:
- Expertise of Compliance laws, rules, regulations, risks and typologies
- Ability to organize workflow, ideas and materials
- Experience with drafting Business Requirement Documentation (BRD)
- Excellent written, verbal and analytical skills
- Must be a self-starter, flexible, innovative and adaptive
- Self-motivated and detail oriented
- Demonstrated presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
- Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level
- Experience in managing regulatory exams and relationships with examiners, auditors, etc.
- Awareness of regulatory requirements including local and US laws, international and industry standards
- Advanced knowledge in area of focus
**Education**:
- Bachelor's/University degree or equivalent experience, potentially Master degree
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Surveillance
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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