Deputy Manager

3 semanas atrás

São Paulo, Brasil Decision Group Tempo inteiro

Nível Acadêmico: Ensino Médio Completo

Turno/Horas:

Áreas de Atuação Profissional: TI - SAP

Descrição:

Technical expertise in SAP Basis area with a minimum of 5 years of experience.

  1. Cloud knowledge (e.g., through Solution Management, Consulting, and/or Delivery Program management).
  2. Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
  3. Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  4. Experience in SaaS products (Ariba, Salesforce, C4S, etc.) integration with SAP Landscape is a plus.
  5. Hands-on experience in any of hyper scaler (AWS/Azure/GCP) is needed.
Scope for the career:

Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce, etc.) & Cloud (AWS, Azure OR GCP).

Will have access to all SAP internal training & learning materials to gain knowledge in the latest technologies.

Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in the future. Generally, this exposure is not available in any regular SAP Basis position.

Will not be assigned/ dedicated to one single customer but will engage with multiple customers in various industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.

Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live, etc.).

Key tasks comprise the following:
  1. Technical Architecture, Landscape issues/ queries guidance to end customers.
  2. Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
  3. Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES.
  4. Orchestrates the overall service/project delivery according to planned scope, budget, and milestones.
  5. Supports in de-escalations of critical customer situations.
  6. Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable.
  7. Contributes to customer release and maintenance activities.
  8. Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise.
  9. Executes and supports problem management and continuous improvement.
  10. Contributes to the liaison with different SAP stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer success.
  11. Supports in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.
Systematic and faster onboarding of associates:
  • Mandatory trainings documentation.
  • Enable continuous delta KTs on new topics and refresher sessions.

Formação Acadêmica: Não informado

Salário: A combinar

Cargo: Gerente de Contas SAP

Empresa: Decision Group

Atua com consultoria de mão de obra de serviços de tecnologia.

Ramo: Recursos Humanos/ Recrutamento e seleção (BG)

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