Program Manager

4 semanas atrás

São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Overview

Program Manager role at ServiceNow. The Principal Engagement Manager oversees on-time, on-budget delivery of the defined solution scope to meet the customer\'s desired results, following ServiceNow\'s NowCreate methodology. The role involves coordinating customer project teams and partners, ensuring governance, assembling and leading ServiceNow resources, tracking progress, and managing deviations to achieve customer outcomes.

Responsibilities
  • Lead the delivery team throughout the engagement, often in collaboration with a services partner.
  • Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
  • Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
  • Understand the goals and align the deliverables accordingly.
  • Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
  • Be the single contact to encourage collaboration and customer agreement on proposed solutions.
  • Mentor Customer Outcomes or Partner team members to achieve the engagement\'s deliverables and promote the customer\'s desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
  • Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.
Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI\'s potential impact on the function or industry.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in
  • Creativity with comfort running projects independently
  • Experience driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow
  • English advanced
  • Spanish advanced
Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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