Program Manager

1 semana atrás

São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Overview

Program Manager role at ServiceNow. The Principal Engagement Manager oversees on-time, on-budget delivery of the defined solution scope to meet the customer\'s desired results, following ServiceNow\'s NowCreate methodology. The role involves coordinating customer project teams and partners, ensuring governance, assembling and leading ServiceNow resources, tracking progress, and managing deviations to achieve customer outcomes.

Responsibilities
  • Lead the delivery team throughout the engagement, often in collaboration with a services partner.
  • Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
  • Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
  • Understand the goals and align the deliverables accordingly.
  • Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
  • Be the single contact to encourage collaboration and customer agreement on proposed solutions.
  • Mentor Customer Outcomes or Partner team members to achieve the engagement\'s deliverables and promote the customer\'s desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
  • Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.
Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI\'s potential impact on the function or industry.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in
  • Creativity with comfort running projects independently
  • Experience driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow
  • English advanced
  • Spanish advanced
Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

#J-18808-Ljbffr

  • Program Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil TOPMIND Tempo inteiro R$45.000 - R$55.000 por ano

    Estamos buscando um Program Manager para atuar de forma híbrida (2x presencial - São Paulo).Necessário inglês avançado. Possuir espanhol é um diferencial.Possui habilidades em Gestão de Projetos LATAM ou internacionais é um forte requisito.Requisitos:Estamos buscando um Program Manager para atuar de forma híbrida (2x presencial - São...

  • Program Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Austral Education Group Tempo inteiro R$104.000 - R$130.878 por ano

    Austral Group is looking to fill the position of Program Manager with a professional and energetic person who can contribute ideas and take on responsibilities to match our growth as the leader in educational travel and academic programs. We are a unique team of young professionals from all around the world, which makes working at Austral Group a dynamic and...

  • Transportation Program Manager, Marketplace

    3 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Transportation Program Manager, Marketplace Join to apply for the Transportation Program Manager, Marketplace role at Amazon Transportation Program Manager, Marketplace 2 weeks ago Be among the first 25 applicants Join to apply for the Transportation Program Manager, Marketplace role at Amazon Get AI-powered advice on this job and more exclusive...

  • Sr Program Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    **About the Role**At Uber, delivering world-class customer support is a key part of our user experience. To achieve this, we need program managers who can support critical transformation efforts, contribute to strategic initiatives, and work closely with cross-functional teams to deliver meaningful change.As a **CX Program Manager**, you will help drive the...

  • Program Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Avanade Tempo inteiro

    Overview Program Manager - English Required role at Avanade. Estamos em busca de um Program Manager com sólida experiência em tecnologias baseadas em agentes de IA e metodologias de melhoria de processos. Será responsável por conduzir a execução ponta a ponta de programas, otimizar a eficiência operacional e escalar a adoção de agentes...

  • Program Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Quality Digital Tempo inteiro

    O que buscamos? Um profissional com forte capacidade analítica, boa comunicação, capaz de trazer uma compreensão clara do trabalho, prioridades, status atual e planos de ação, além de organização e planejamento de iniciativas complexas. Como será o seu dia a dia: Apoio ao comercial no direcionamento de novos projetos/produtos referente ao seu...

  • Sr. Technical Program Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager , INTech LATAMJoin to apply for the Sr. Technical Program Manager , INTech LATAM role at AmazonSr. Technical Program Manager , INTech LATAM1 day ago Be among the first 25 applicantsJoin to apply for the Sr. Technical Program Manager , INTech LATAM role at AmazonDescriptionThe Amazon International Technology Team is hiring a...

  • Sr. Technical Program Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager , INTech LATAM Join to apply for the Sr. Technical Program Manager , INTech LATAM role at Amazon Sr. Technical Program Manager , INTech LATAM 1 day ago Be among the first 25 applicants Join to apply for the Sr. Technical Program Manager , INTech LATAM role at Amazon DescriptionThe Amazon International Technology Team is...

  • Sr. Technical Program Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager , INTech LATAMJoin to apply for the Sr. Technical Program Manager , INTech LATAM role at AmazonSr. Technical Program Manager , INTech LATAM1 day ago Be among the first 25 applicantsJoin to apply for the Sr. Technical Program Manager , INTech LATAM role at AmazonDescriptionThe Amazon International Technology Team is hiring a...

  • Program Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro

    We're Hiring: Program Manager - Customer ServiceKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We...