Customer Success Manager

3 semanas atrás

Brasil Suger Tempo inteiro

About Us

Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We're working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.

We are seeking a talented and passionate Customer Success Manager to play a pivotal role in building world-class software. You will work closely with the co-founders and both the engineering and GTM teams.

We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. This is an awesome opportunity to get involved with a growing company that practices continuous innovation and transforms the landscape of software solutions in the B2B sales market

What You'll Do
  • Customer Training & Support : Provide ongoing training, support, and troubleshooting to ensure customers fully understand the platform and are utilizing it to its maximum potential.
  • Issue Resolution: Address and resolve any customer issues, ensuring quick resolutions and maintaining a positive customer experience.
  • Advocate for Product Development : Work closely with the product team to ensure customer needs are being met and to influence product roadmap decisions based on customer feedback.
  • Customer Feedback: Collect and analyze customer feedback, leveraging insights to improve processes, services, and customer satisfaction.
  • Maintain Communication Channels : Maintain clear and consistent communication across multiple channels, including email, chat, and ticketing systems, to ensure timely responses and updates to customers and internal teams. Proactively monitor and manage inbound requests, follow up on open issues, and keep all stakeholders informed of progress and next steps.
What You'll Need
  • Proficient in English, both written and verbal.
  • Experience in Client Support: 2+ years of experience in a customer-facing role, ideally within a SaaS or tech environment.
  • Strong Communication Skills.
  • Problem-Solving Ability.
  • Experience with CRM and Customer Success Platforms: Familiarity with tools such as Salesforce or HubSpot.
  • Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
  • Ability to work effectively with cross-functional teams (sales, product, support) to ensure customer needs are met and to drive a seamless customer experience.
  • Familiarity with SaaS products and an understanding of the technology and software landscape is a plus.
Why Join Us
  • Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
  • Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
  • Competitive compensation and equity plan.
  • Full healthcare benefits - extended health care, dental, vision, and life insurance.
  • Fast-moving, flat org structure with real product-market fit and big ambitions.
#J-18808-Ljbffr

  • LATAM Customer Success Manager

    Há 2 dias

    Brasil beBeeSuccess Tempo inteiro US$60.000 - US$100.000

    Customer Success Manager Job OpportunityWe are seeking an experienced Customer Success Manager to join our team in LATAM. The ideal candidate will have a proven track record of managing strategic accounts, building trusted relationships with key stakeholders, and achieving key performance indicators (KPIs) focused on product adoption and net revenue MRR by...

  • Customer Success Manager

    Há 5 horas

    Brasil Agent Careers Tempo inteiro

    OverviewJoin to apply for the Customer Success Manager role at Agent Careers.Get AI-powered advice on this job and more exclusive features.Job Title: Customer Success Manager for Real Estate CoachingLocation: Remote (LATAM)Hours: Must be available for 15 hours/week, scaling to 40+, with meetings aligned to EST hours.Compensation: 2000 - 3000 (based on...

  • Customer Success Manager

    2 semanas atrás

    Brasil Wati Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses...

  • Customer Success Manager

    2 semanas atrás

    Brasil Oyster Tempo inteiro

    LocationThe Americas, Brazil, Mexico, Costa Rica Employment TypeFull time Location TypeRemote DepartmentGo To Market One platform, a whole world of opportunity Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are everywhere . Driven to overturn the status quo and distribute opportunities...

  • Customer Success Manager

    Há 6 dias

    Brasil Remote Jobs Tempo inteiro

    OverviewWorkstyle: RemoteReports to: Manager, Customer SuccessTravel Expectations: Minimal, based on company or team-planned eventsPhysical Requirements/Demands: NoneWhat we're looking forWe're seeking a motivated, customer-focused individual with a passion for relationship-building and problem-solving. You thrive in dynamic environments and take initiative...

  • Customer Success Manager

    2 semanas atrás

    Brasil Limelight Health Tempo inteiro

    About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...

  • Customer Success Manager

    1 semana atrás

    Brasil Simetrik Tempo inteiro

    Customer Success Manager role at SimetrikJoin to apply for the Customer Success Manager role at SimetrikThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...

  • Customer Success Manager

    1 dia atrás

    Brasil Simetrik Tempo inteiro

    Customer Success Manager role at SimetrikJoin to apply for the Customer Success Manager role at SimetrikThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...

  • Customer Success Manager

    Há 2 dias

    Brasil Guidewire Software Tempo inteiro

    OverviewJoin to apply for the Customer Success Manager role at Guidewire Software.The Customer Success team focuses on creating engaged customer advocates who maximize the value of their Guidewire investments. The Customer Success Manager (CSM) oversees the strategy and execution of their customer portfolio, driving engagement, satisfaction, retention, and...

  • Customer Success Manager

    1 dia atrás

    Brasil Agent Tempo inteiro

    Job Title: Customer Success Manager for Real Estate CoachingLocation: Remote (LATAM)Hours: Must be available for 15 hours/week, scaling to 40+, with meetings aligned to EST hours.Compensation: 2000 - 3000 (based on assessment)About the CompanyOur client is a startup helping Canadians become real estate investors through online events, bootcamps, and...