
LATAM Customer Success Manager
Há 17 horas
We are seeking an experienced Customer Success Manager to join our team in LATAM. The ideal candidate will have a proven track record of managing strategic accounts, building trusted relationships with key stakeholders, and achieving key performance indicators (KPIs) focused on product adoption and net revenue MRR by reducing churn and identifying expansion opportunities.
Key Responsibilities:- Own the full customer journey: onboarding, adoption, retention, and expansion.
- Manage a portfolio of strategic accounts with a 1:1 approach.
- Achieve KPIs focused on Product Adoption and Net Revenue MRR.
- Provide consultative support to align our solutions with customer goals and needs.
- Ensure a high level of satisfaction through proactive communication and support.
- Fluent in Spanish and English (Portuguese is a plus).
- 3+ years of experience as a Customer Success Manager in a SaaS or startup environment.
- Practical experience with WhatsApp Business API or similar platforms is strongly preferred.
- Deep understanding of LATAM market dynamics, business culture, and digital communication trends is necessary.
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