Customer Success Manager

Há 2 dias


Brasil Agent Tempo inteiro US$70.000 - US$120.000 por ano

Job Title: Customer Success Manager for Real Estate Coaching

Location: Remote (LATAM)
Hours: Must be available for 15 hours/week, scaling to 40 , with meetings aligned to EST hours.
Compensation: based on assessment)

About the Company

Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket coaching, offering community support and weekly calls. Their clients value the company's proactive communication, trustworthiness and professionalism. They pride themselves on delivering a high-touch, impactful experience for our clients.

About the Role

We're looking for a highly organized and proactive Customer Success Manager to join our fast-paced, small team. This is a hybrid role that blends strong administrative skills with excellent people-facing abilities. You will be a key player in ensuring our clients have a seamless and productive journey, from onboarding to daily engagement.

This is a dynamic role for someone who thrives in a startup environment, is comfortable working autonomously, gets things done and is willing to take on varied responsibilities.

Key Responsibilities Customer Success & Client Management
  • Act as a primary point of contact for our high-ticket customers, handling inquiries related to their journey, access to resources, and payment plans.

  • Respond to inquiries in GoHighLevel (GHL) and Gmail about logins, trainings, and real

  • estate deals.

  • Proactively engage with customers to ensure they are progressing through the coaching program and feel supported in their journey.

  • Onboard new customers, ensuring they are properly set up for their calls and have access to all purchased materials.

  • Exhibit a high level of discretion and professionalism when dealing with sensitive client information and conversations.

Administration Support
  • Manage the calendar and scheduling for live training calls, events, and coaching sessions.

  • Prepare, launch, and manage live events on Zoom, including handling assets and technical logistics for large-scale calls (up to 1,000 attendees).

  • Maintain accurate records and an organized system using CRM platforms and standard admin tools.

  • Handle admin tasks, including correspondence with clients via email and SMS, and ensure all communication is professional and timely.

  • Adjust and maintain calendar schedules to reflect client needs, ensuring a smooth and organized workflow and documents.

  • Create, update and maintain workflows in Asana and document (including SOPs.)

  • Social Media Support (posting pre-prepared content).

  • Participate in daily 10 AM (EST) meetings and occasional ad-hoc meetings.

Required Skills & Experience
  • Proven experience in a customer-facing role within a service-based, digital, or coaching business. (at least 3 years as customer success Manager or similar role)

  • A strong understanding of customer journey principles and the ability to proactively guide clients toward success.

  • Working knowledge of CRM platforms (GoHighLevel, HubSpot, Salesforce) and project management tools ( Asana, ClickUp).

  • Proficient with Zoom, Google Suite (Calendar, Docs, Sheets, Drive), and standard office software.

  • A highly organized, detail-oriented, and resourceful individual with an autonomous work ethic.

  • You should possess a positive, productive, and low-drama attitude.

  • Discretion and trustworthiness due to handling sensitive data.

  • Excellent people skills with the ability to build rapport and communicate professionally and with discretion.

  • Strong English communication skills and high emotional intelligence.



  • Brasil Extreme Digital Solutions - EDS Tempo inteiro

    Customer Success Manager (CSM)Estamos em busca de um profissional altamente organizado, detalhista e proativo para atuar como Customer Success Manager (CSM). Essa posição será fundamental no processo de pós-venda, com foco na excelência da gestão contratual, relacionamento com clientes, governança de dados e controle de processos administrativos.O...


  • Brasil mediagenix Tempo inteiro US$104.000 - US$130.878 por ano

    When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Mediagenix is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of...


  • Brasil Voidr Tempo inteiro

    Desafio Como Technical Customer Success Manager na Voidr, você será responsável por garantir o sucesso dos clientes, maximizando o uso das nossas soluções de automação de testes com AI e construindo relacionamentos duradouros. Você atuará como ponto central entre clientes e nosso time técnico, assegurando que cada interação com a Voidr resulte...


  • Brasil Microsoft Tempo inteiro R$104.000 - R$156.000 por ano

    Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer...

  • Customer success manager

    2 semanas atrás


    Brasil First Point Group Tempo inteiro

    About my clientFast-growing AI scale-up that helps banks and collection agencies in LATAM replace or boost phone agents with Portuguese-speaking voice & chat bots. Friendly, multicultural team; São Paulo hub + regional travel.ResponsibilitiesRun 3-5 client projects from kick-off to live: gather needs, set timeline, keep everyone on track, make sure the bots...

  • Customer Success Manager

    3 semanas atrás


    Brasil HeadOffice.ai Tempo inteiro

    Remoto | HeadOffice.ai – San Francisco Sobre a posição A HeadOffice.ai , empresa americana líder em Agentes de Inteligência Artificial para franquias e PMEs, está em expansão acelerada e busca um(a) Customer Success Manager (Enterprise) para atuar diretamente com grandes contas (Enterprise) no Brasil. Esta é uma posição estratégica, com impacto...


  • Brasil Actum Lab North America Inc. Tempo inteiro US$40.000 - US$60.000 por ano

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.Who...


  • Brasil SOTER Tempo inteiro

    About Soter: Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. We’re solving a critical U.S. workforce gap — starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors. Role Overview: We’re seeking a Customer Success Analyst...


  • Brasil SOTER Tempo inteiro

    About Soter: Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. We’re solving a critical U.S. workforce gap — starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors. Role Overview: We’re seeking a Customer Success...


  • Índio do Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...