Customer Success Representative

Há 7 dias


Brasil Actum Lab North America Inc. Tempo inteiro US$40.000 - US$60.000 por ano

Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.

Who We Are:

Floori is at the forefront of innovation in the flooring industry, providing advanced AR-powered B2B SaaS tools to flooring retailers and manufacturers worldwide. Our global team spans Central Europe, the Middle East, the United States, and the APAC region, redefining the customer buying experience and sales process for flooring companies.

About the Role:

We're looking for a Customer Success Representative based in the Americas to support our clients across North America. As the primary contact for your assigned customers, you'll help them maximize ROI, achieve their goals, and succeed with Floori's solutions. This role requires working within time zones close to Brazil, to ensure seamless client support.

Key Responsibilities:

  • Onboarding & Implementation: Guide customers through onboarding and configuration for a smooth start.
  • Relationship Management: Build and maintain strong client relationships to support long-term success.
  • Training & Support: Lead training sessions, create helpful resources, and respond to client inquiries.
  • Customer Success Planning: Collaborate on customer goals and tailor success plans to maximize product ROI.
  • Reporting & Analytics: Deliver insights to customers, identify trends, and support strategy adjustments.
  • Product Engagement: Encourage product adoption and share best practices to drive customer satisfaction.
  • Renewals & Upselling: Monitor satisfaction, track renewals, and identify upsell opportunities.
  • Feedback & Advocacy: Collect feedback and advocate for customers' needs to inform product improvements.

Who We're Looking For:

  • Location: Based in Brazil
  • Experience: 2-3 years in customer success, account management, or customer support roles.
  • Education: Bachelor's degree in Business, Marketing, Communication, Computer Science, or a related field.

Skills:

  • High proficiency in English. Speaking in Spanish is a plus
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused approach.
  • Familiar with G Suite, Excel, HubSpot (or similar CRM), and VoIP tools.
  • Basic knowledge of HTML/CSS and Photoshop is advantageous.
  • Mindset: Empathetic, eager to learn, and driven to deliver outstanding customer experiences.
  • Timezone Flexibility: Comfortable working with North American clients and aligning with Central Time or nearby time zones.

What We Offer:

  • Global Team: Collaborate with a team of 45+ professionals spread across 5 continents.
  • Remote Flexibility: Work from the comfort of your home with a flexible, remote-first environment.
  • Impactful Work: Join a dynamic company that's reshaping the flooring industry through innovation.

How to Apply:

If you are a customer-focused professional with exceptional communication skills, technical aptitude, and a genuine passion for ensuring customer success, we'd love to hear from you. To apply, please submit a video link with 1 min introduction of yourself.

Embark on your career journey with Floori and contribute to the future of customer success in the flooring industry

Job Type: Full-time



  • Brasil MeetGeek Tempo inteiro

    About MeetGeek MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf. From Zoom to Teams to Google Meet,...

  • Customer Success

    4 semanas atrás


    Brasil JC Digital Expand LLC - Local SEO Agency Tempo inteiro

    Sobre a Vaga: Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando...


  • Brasil InsurePlus Tempo inteiro

    Company Description At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for...

  • Customer success specialist

    2 semanas atrás


    BRASIL Botcity Tempo inteiro

    Company and Role Overview At BotCity, we’ve built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...

  • Customer success specialist

    3 semanas atrás


    Brasil Botcity Tempo inteiro

    Company and Role Overview At BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...

  • Customer Success Manager

    4 semanas atrás


    Brasil Guidewire Software Tempo inteiro

    OverviewJoin to apply for the Customer Success Manager role at Guidewire Software.The Customer Success team focuses on creating engaged customer advocates who maximize the value of their Guidewire investments. The Customer Success Manager (CSM) oversees the strategy and execution of their customer portfolio, driving engagement, satisfaction, retention, and...

  • Customer Success Specialist

    1 semana atrás


    Brasil Pearl Tempo inteiro R$180.000 - R$250.000 por ano

    About Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with...

  • Customer Success Specialist

    1 semana atrás


    Brasil Pearl Tempo inteiro R$90.000 - R$120.000 por ano

    About Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with...

  • Customer Success Manager

    4 semanas atrás


    Brasil Simetrik Tempo inteiro

    Customer Success Manager role at SimetrikJoin to apply for the Customer Success Manager role at SimetrikThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...


  • Brasil Pearl Tempo inteiro R$90.000 - R$120.000 por ano

    About Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with...