Junior Channel Operations Analyst

Junior Channel Operations Analyst (m/f/d) Full-time

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Junior Channel Operations Analyst (m/f/d)

Bookwire has been one of the world's leading digital publishing technology companies for more than 10 years. With our technology platform "Bookwire OS" ("The Operating System for Digital Publishing"), we provide our customers with comprehensive support in the distribution and marketing of their digital content such as e-books, audiobooks and podcasts. As a full-service partner, we offer our customers from the publishing and media industry the entire digital business process, from the creation of digital formats to digital delivery and marketing to analysis and billing. Our growing team of now over 150 employees is spread across locations in Germany, UK, France, Spain and Brazil. Now, we like to enlarge our globak teal with our subsidiary in Brazil.

Why we need you

When it comes to shaping the future and digitalization of the publishing industry, the best technology experts are needed. As part of our strong and innovative Operations team, you will be the central point of contact for Bookwire's national and international retail partners, both internally and externally. These include download stores, streaming platforms as well as publishing houses, service providers and distributors. Together with colleagues from Relations and Development, you will be responsible for connecting and subsequently supporting our retail partners. As part of the Channel Operations Management team, you will support the connections to retail stores and the maintenance of the integrations we already have in place. You will meet the various technical requirements of the retail partners by designing appropriate solutions together with your colleagues from Development, thus ensuring that the digital publishing products are delivered smoothly at all times.

Your mission

• You are the central interface between retail partners and internal departments such as Relations, Account Management and Development
• You are responsible for monitoring and controlling digital deliveries to our retail partners
• You coordinate the technical onboarding of new publishing customers in close cooperation with our Account Management department
• You take over the technical connection of new sales partners to the Bookwire OS sales system after the contract has been signed
• You support our retail partners in operational issues and design solutions for new system requirements
• With your ideas, you contribute to the consistent further development and improvement of the Bookwire OS and are in close contact with our development department

Your background

• You have good analytical skills, strong process thinking and an independent way of working
• You are tech-savvy, very strong in communication, have a friendly, confident and service-oriented demeanor towards customers and partners and have very good English skills
• You have a hands-on mentality and are willing to take responsibility for projects and customer loyalty
• You actively want to lend a hand and have the ability to keep an overview of things
• You're able to work independently and as part of a dynamic global team, with a wide range of business stakeholders and have a strong collegiate mindset.
• Your English skills are (written/verbal) excellent (native / non-native), since communication with clients and colleagues from all over the world will be needed.

What we offer

Help us make a difference We are one of the leading technology and innovation companies in the publishing industry. With teams in Europe, LATAM and the US we are globally positioned to accelerate our clients’ digital business. We have a growing team and exciting plans for the future

We offer competitive benefits such as health insurance, VR + VA + VT, birthday leave, menstrual leave, among others — in addition to a pleasant environment in the heart of Pinheiros.

At Bookwire you will find

• An exciting mission in a growing and innovative global digital media environment
• The opportunity to realise your ideas and develop yourself professionally
• A growing, competent and very motivated team
• An open company culture and fast decision-making processes
• A commitment towards and opportunities for ongoing professional development
• A long-term perspective in a continuously growing start-up

If we’ve captured your interest please fill out the application form on our website and tell us why you are the perfect fit for the role. #J-18808-Ljbffr

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