ServiceNow Business Process Specialist

1 dia atrás

Belo Horizonte, Brasil beBeeExpertise Tempo inteiro

Job Opportunity We are seeking accomplished experts with profound functional expertise in ServiceNow products, including Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD), to contribute to AI model training initiatives. This role focuses on translating real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes. Main Responsibilities: Define frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria. Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). Compose clear, concise instructions aligned with ServiceNow business processes. Represent tasks in JSON format with clarity and consistency. Utilize SQL to analyze and validate data accuracy. Apply prompt engineering to structure effective task instructions. Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD). Document patterns, examples, and best practices for scalable use.

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    Belo Horizonte, Brasil beBeeElectricalEngineering Tempo inteiro

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    Há 5 dias

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    Belo Horizonte, Brasil Bebeeelectricalengineering Tempo inteiro

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    1 semana atrás

    Belo Horizonte, Brasil beBeeElectricalEngineering Tempo inteiro

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