Analista de Suporte

Analista de Suporte (Noturno) at Hexagon Asset Lifecycle Intelligence

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• Atuar no atendimento aos incidentes e solicitações através das plataformas utilizadas pela Hexagon.
• Analizar incidentes e propor soluções de contorno (workaround) ou definitiva minimizando impactos aos usuários considerando o SLA proposto.
• Auxiliar na identificação da causa raiz de incidentes P1.
• Propor e implementar melhorias com foco na estabilização do ambiente e redução de incidentes.
• Criar e atualizar base de conhecimento técnico da equipe.
• Disponibilidade para trabalhar em escala 12x36, período noturno (19h às 7h).

• Formação técnica ou superior na área de TI.
• Experiência em sistemas de chamados (Salesforce, ServiceNow).
• Experiência com atendimento ao usuário final.
• Experiência com ferramentas de monitoração Zabbix.
• Boas habilidades de comunicação, tanto oral quanto escrita em português.
• Noções de linguagem SQL; Javascript.
• Conhecimento básico ITIL framework.
• Inglês técnico básico; espanhol básico (intermediário diferencial).

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecycle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. We embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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