IT Service Delivery Professional

Há 3 dias

São Paulo, Brasil beBeeManagement Tempo inteiro

Service Management Specialist We are seeking a highly skilled and proactive service management specialist to lead and optimize our IT service delivery. Platform Ownership Configure, customize, and maintain IT service management modules including incident, problem, change, asset, and service catalog. Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Excellence Design and refine IT service management processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service delivery operations. Stakeholder Engagement Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on IT service management usage and enhancements. Reporting & Insights Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Innovation & Integration Explore and implement new IT service management features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.

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