
Spanish Customer Specialist
2 semanas atrás
Overview
As United Innovation, we have been developing mobile applications since 2010. We reach millions of people by releasing our applications in AppStore and Google Play Store. We have millions of registered users and support many languages in our applications. Our aim is to create innovative and user-friendly products. We do not work B2B or B2C directly; we also carry out all advertising processes of our applications.
Role Description
This is a full-time remote role for a Customer Specialist at United Innovation Solutions LLC. The Customer Specialist will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and analyzing customer feedback to improve services. Deliver high-quality, personalized, and efficient customer service via live chat, email, and WhatsApp.
Accurately document customer feedback for further analysis. Stay informed about application feature changes to understand user pain points and assist in addressing their concerns. Assist the Product Manager in analyzing customer needs and issues.
Responsibilities- Provide high-quality, personalized customer service via live chat, email, and WhatsApp.
- Document customer feedback accurately for analysis and improvement of services.
- Stay informed about product feature changes and user pain points; assist in addressing concerns.
- Collaborate with the Product Manager to analyze customer needs and issues.
- Fluency in English & Spanish
- Customer satisfaction and support experience
- Strong interpersonal and communication skills
- Excellent written and verbal communication
- Problem-solving abilities
- Comfortable with technology, including computers, social media platforms, and video chat applications
- Experience in a customer-facing role is a plus
- Ability to work independently in a fast-paced environment
- Passion for video chat applications and alignment with the company values
- Good sense of humor, teamwork, and constructive receptiveness to feedback
- Employment type: Full-time
- Industries: Software Development
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