Night Manager
Há 8 horas
- To be a main point of guest contact during the night hours of operation.
- Monitor late night arrivals, ensuring all requests are carried out smoothly.
- Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Complete the night audit in line with the standards and procedures of the hotel.
- Distribute all required reports to the departments concerned.
- Oversee all the postings from the day shift and correct it where needed.
- Check all the guest balances and confirm that authorized limits cover estimated guest expenses.
- Oversee the method of payment in every guest account and correct it where applicable.
- Check the routing instruction for all guest account and modify where applicable.
- Ensure all the back-up documents for next day departure are ready for review.
- Reconcile outlet banking and summary sheets in each area.
**Qualifications**:
College diploma in hotel management or financial majors
Previous experience in Front Office
Experience with Front Office Systems
Good level of English both written and spoken
**Additional Information**:
Reporting to Villa Host Manager
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