
Customer Success Team Manager
4 semanas atrás
Descrição da empresa
Do you want to work on the largest healthcare platform in the WORLD?
We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month
We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.
Our mission is to "help people live longer, healthier lives."
Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps
Descrição da vaga
As Customer Success Team Manager your main responsabilities will be:
- Coach and develop leaderships and hire high-performance talent with a focus on efficiency
- Lead onboarding, expansion and retention teams, ensuring goals and follow-up rituals.
- Build and scale processes to ensure predictability and efficiency on all fronts.
- Establish clear KPIs (MRR, churn, NRR, activation, onboarding time) and ensure their achievement.
- Ensure product adoption based on data and personalized journeys.
- Identify upsell and cross-sell opportunities.
- Reduce churn through action plans based on data and feedback.
- Previous experience in CS leadership (Onboarding, Retention, Upsell and Cross Sell), having led other leaderships in SaaS companies.
- Advanced English.
- Strategic vision with strong execution capabilities.
- Excellent communication and stakeholder management.
- Experience with tools such as Hubspot CRM.
- Analytical ability to make data-driven decisions.
- Owner profile: responsible for results, not just processes.
Here at DOC, we value and celebrate diversity in all its forms. We are committed to attracting diverse talent regardless of gender, race, sexual orientation, religion, nationality, age or physical condition. We are committed to building an inclusive and welcoming team where each individual can excel and contribute their best.
- Working hours are from Monday to Friday, from 9 am to 6 pm;
- We have compensatory time off (Banco de Horas);
- Food/Market Voucher;
- Medical, Dental, and Group Life Insurance;
- Pet Plan;
- iFeel app, for emotional comfort;
- Gympass for you and up to 3 people
- Creditas: Payroll loan services, eligible after 6 months of employment;
- Stock Options - eligible after 6 months of employment (5 years grace period) -
- Birthday Day Off;
- Daycare Assistance;
- Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;
- Referral Program offers up to R$600 per person who stays with us for more than 6 months;
- Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got married? 7 days of rest Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;
Workplace Location:
Hybrid model: If you live in Curitiba or the metropolitan region, you will work 2 days in our office in Universe Life Square
- Mid-Senior level
- Full-time
- Other
- Industries: Technology, Information and Internet
Referrals increase your chances of interviewing at Doctoralia Brasil by 2x
Get notified about new Manager of Customer Success jobs in Greater Curitiba.
#J-18808-Ljbffr
-
Accounting & Tax Manager - Curitiba
3 semanas atrás
Serra, Espírito Santo, Brasil Doctoralia Brasil Tempo inteiroAccounting & Tax Manager - Curitiba at Doctoralia BrasilOverviewDoctoralia Brasil, part of Docplanner Group, is the largest healthcare platform in the WORLD, present in 13 countries, serving more than 55 million patients and processing more than 15 million appointments per month. Our mission is to "help people live longer, healthier lives." We serve diverse...
-
Senior Software Engineer
3 semanas atrás
Serra, Espírito Santo, Brasil Kuali, Inc. Trabalho remoto Freelance Tempo inteiroSenior Software Engineer (Remote Contractor, Brazil)Join to apply for the Senior Software Engineer (Remote Contractor, Brazil) role at Kuali, Inc.About The RoleWe're looking for six Senior Full Stack Engineers to join our team as remote contractors. We're seeking experienced engineers based in Brazil or across Latin America who want to join a US engineering...
-
Accounting & Tax Manager - Curitiba
3 semanas atrás
Serra, Espírito Santo, Brasil Doctoralia Brasil Tempo inteiroCompany DescriptionDo you want to work on the largest healthcare platform in the WORLD?We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per monthWe currently have more than 2 million healthcare professionals in our database, totaling...
-
Principal ML Engineer, Ad Performance
4 semanas atrás
Serra, Espírito Santo, Brasil Launch Potato Tempo inteiroJoin to apply for the Principal ML Engineer, Ad Performance role at Launch PotatoWHO ARE WE?Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState. As The Discovery and Conversion Company, our mission is to connect consumers with the world's...
-
Experienced Recruiter For The Swedish It Industry
3 semanas atrás
Serra, Espírito Santo, Brasil Nexer Telescope Tempo inteiroExperienced Recruiter For The Swedish It IndustryJoin to apply for the Experienced Recruiter For The Swedish It Industry role at Nexer Telescope.Job Description: As a senior headhunter you will help us to find engineers who are ready to embark on an adventure to Sweden. Living standards in Sweden are great by international comparisons, and we need a lot of...
-
Solutions Architect Ii
Há 4 dias
Serra, Espírito Santo, Brasil Outliant Tempo inteiro US$120.000 - US$150.000 por anoAbout UsOutliant is a fully remote, US-based digital product development and startup consulting company with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products.Our teams exhibit work-play energy that supports individual growth as well as encourages the freedom of creativity and "thinking outside...
-
Senior Software Engineer
3 semanas atrás
Serra, Espírito Santo, Brasil SecurityScorecard Tempo inteiroJoin to apply for the Senior Software Engineer role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's...
-
Financial Director
3 semanas atrás
Serra, Espírito Santo, Brasil Parcelhero Tempo inteiroOverviewFinancial Director (BR) role at Parcelhero. Parcelhero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year and over 100 remote employees worldwide, we're a technology-driven company with opportunities for career growth. We are a fast-paced, remote-first company that values initiative, adaptability,...
-
Customer Success Team Manager
3 semanas atrás
Itapecerica da Serra, São Paulo, Brasil Doctoralia Brasil Tempo inteiroOverview Descrição da empresa Do you want to work on the largest healthcare platform in the WORLD ?We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per monthWe currently have more than 2 million healthcare professionals in our...
-
[C] Sr. Customer Success Manager
2 semanas atrás
Serra, Brasil Latamcent Tempo inteiroAbout the job (C) Sr.Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing...
-
Delivery Manager
1 semana atrás
Serra, Brasil Influx. Inc Tempo inteiroInflux is seeking to hire an experienced manager to build and run a high-performance team to deliver service on behalf of our clients and delight their customers. This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers from Brazil, Jamaica, Kenya, and Indonesia. You’ll...
-
Delivery Manager
Há 7 dias
Serra, Brasil Influx. Inc Tempo inteiroInflux is seeking to hire an experienced manager to build and run a high-performance team to deliver service on behalf of our clients and delight their customers.This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers from Brazil, Jamaica, Kenya, and Indonesia.You’ll be...
-
Customer Success Specialist
Há 4 dias
Serra, Brasil ELVTR Tempo inteiroPosition Overview: ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist...
-
Senior Product Manager
3 semanas atrás
Serra, Brasil Yuno Tempo inteiroJoin to apply for the Senior Product Manager - Core Team role at Yuno Join to apply for the Senior Product Manager - Core Team role at Yuno Remote, Americas or Europe time zones, Full Time, Individual Contributor, +6 years of experienceWho We AreAt Yuno, we are building the payment infrastructure that enables all companies to participate in the global...
-
Customer Success Cs
Há 4 dias
Serra, Brasil My Way Recrutamentos Tempo inteiroBem-vindo Customer Success! A Vivian Chiabay, um escritorio de Arte, está em busca de um profissional altamente qualificado para a vaga de vendedor interno na cidade de Serra, ES. Estamos em busca de um(a) profissional para atuar no cargo de Analista de Sucesso do Cliente Pleno, de forma presencial em nosso escritório aqui na Serra. Você irá atuar...
-
Warehouse Manager
3 semanas atrás
Itapecerica da Serra, São Paulo, Brasil Six Degrees Executive Tempo inteiro**Location**:Victoria**Job Type**:Permanent / Full Time**Salary**:AU$ - AU$ per annumContact:Mark Yeoman**About the company**This company is proudly an Australian owned Food Service business with a fantastic culture. Operating out of a modern facility in Melbourne's South-Eastern suburbs, they are looking to strengthen their leadership capabilities with...
-
Project Manager
Há 14 horas
Serra, Brasil Smt Tempo inteiroIf you are passionate about leading projects end-to-end, aligning teams, and ensuring clients achieve real results, this role is for you.At SMT, our Project Managers are strategic partners who shape outcomes and help clients unlock the full value of the Medallia platform.What You Will DoLead implementation projects from discovery and design to testing,...
-
Engineering Manager
3 semanas atrás
Serra, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Engineering Manager - AppArmor role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - AppArmor role at Canonical Get AI-powered advice on this job and more exclusive features. As the most widely used Linux distribution, Ubuntu underpins the...