[C] Sr. Customer Success Manager
Há 23 horas
About the job (C) Sr.
Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.
We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing teams.
Our mission is twofold: to help innovative companies scale efficiently and to unlock career-defining opportunities for exceptional Latin American talent.About the RoleLatamCent is seeking a proactive and relationship-focused Senior Customer Success Manager to lead post-sales success for our strategic client base.
This role goes beyond the traditional CSM scope -you'll serve as a trusted advisor and primary point of contact for onboarding, adoption, and long-term value realization.You'll work closely with our primarily US-based clients, as well as some in EMEA, to ensure seamless implementation, drive meaningful product engagement, and deliver a high-touch, white-glove experience at every stage of the customer journey.What Youll Do:Lead onboarding, training, and implementation for new clientsBuild and maintain long-term, trust-based relationships with key stakeholdersAct as a strategic advisor and problem-solver across support, strategy, and technical issuesPersonally handle workflow optimization, product adoption, and ongoing account growthDrive renewals and expansions by delivering measurable valueCollaborate cross-functionally with Product, Support, Engineering and Sales to advocate for client needsOwn all aspects of the customer journey, no delegation, no red tapeJoin client Slack channels, schedule ad hoc Zoom calls, and help clients work through technical or operational roadblocksWhat Were Looking For3-5+ years in high-touch Customer Success or client-facing B2B SaaS rolesProven experience managing onboarding, training, renewals, and expansionExceptional communication and project management skillsComfortable working directly inside client workflows and systems (Slack, spreadsheets, etc.)Self-starter with an ownership mindset and consultative approachStrong relationship-building and problem-solving instinctsFluent English (C2 level) with excellent written and verbal communicationFamiliarity with tools like HubSpot, Zoom, Google Workspace, and NotionBonus: Experience with internal tools, onboarding platforms, or workflow automation (e.g., Zendesk, Asana, Lattice, Calendly, Zapier)Experience working with USA based B2B SaaS startupsNice to HaveBackground in onboarding/implementation roles or professional servicesExperience supporting HR tech, internal comms platforms, or enablement toolsExperience in B2B SaaSSales since many of our clients are sales enablement teamsWorked with complex SaaS tools involving integrations, automations, or calendaringFamiliarity with SalesforceAvoid This Role IfYou prefer scaled/tech-touch models with minimal client interactionYou're focused mostly on churn prevention or renewal metricsCompany OverviewTangelo AI is redefining the employee experience through powerful onboarding and internal engagement tools.
Our customers trust us to deliver high-impact, high-touch service that drives adoption and results.
We operate in fast-moving, cross-functional environments and believe in rolling up our sleeves to help customers succeed.
If you're energized by deep client relationships, solving complex problems, and making a real impact you'll thrive here.
#J-18808-Ljbffr
-
Serra, Brasil Bairesdev Tempo inteiroAt BairesDev,we've been leading the way in technology projects for over 15 years.We connect top talent with innovative companies around the world.Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond the...
-
Customer Success Team Manager
2 semanas atrás
Serra, Espírito Santo, Brasil Doctoralia Brasil Tempo inteiroOverviewDescrição da empresaDo you want to work on the largest healthcare platform in the WORLD?We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per monthWe currently have more than 2 million healthcare professionals in our...
-
Customer Success Team Manager | B2B
Há 7 dias
Serra, Brasil Doctoralia Brasil Tempo inteiroOverviewDescrição da empresaDo you want to work on the largest healthcare platform in the WORLD?We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month!We currently have more than 2 million healthcare professionals in our...
-
Sr Product Managment Manager
Há 7 dias
Serra, Brasil PNC Tempo inteiroOverview Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We foster an inclusive workplace where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sr Product...
-
Customer Success Team Manager
2 semanas atrás
Itapecerica da Serra, São Paulo, Brasil Doctoralia Brasil Tempo inteiroOverviewDescrição da empresaDo you want to work on the largest healthcare platform in the WORLD?We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per monthWe currently have more than 2 million healthcare professionals in our...
-
Customer Success Team Manager
2 semanas atrás
Itapecerica da Serra, São Paulo, Brasil Doctoralia Brasil Tempo inteiroOverview Descrição da empresa Do you want to work on the largest healthcare platform in the WORLD ?We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per monthWe currently have more than 2 million healthcare professionals in our...
-
Account Executive
2 semanas atrás
Itapecerica da Serra, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$45.000 - R$75.000Customer Success ManagerThis role is responsible for driving customer success by delivering personalized campaigns and maximizing ROI.Key Responsibilities:Design and deliver targeted marketing campaigns to enhance customer engagement.Collaborate with cross-functional teams to execute CRM plans and ensure campaign success.Monitor and analyze campaign...
-
Warehouse Manager
2 semanas atrás
Serra, Brasil Six Degrees Executive Tempo inteiro**Location**: Victoria **Job Type**: Permanent / Full Time **Salary**: AU$100000 - AU$110000 per annum Contact: Mark Yeoman **About the company** This company is proudly an Australian owned Food Service business with a fantastic culture. Operating out of a modern facility in Melbourne's South-Eastern suburbs, they are looking to strengthen their...
-
Analista de Customer Experience
2 semanas atrás
Serra, Brasil DIVISÃO COMÉRCIO DO GRUPO ÁGUIA BRANCA Tempo inteiro**Descrição**: - Mapeamento da jornada do cliente; - Planejamento e estratégias de relacionamento com o cliente; - Realizar o acompanhamento das áreas para melhorias da experiência do cliente; - Planejamento de ações para disseminação da cultura de centralidade no cliente. **Requisitos**: - Ensino superior em Administração, Marketing ou áreas...
-
Success Account Manager
Há 7 dias
Serra, Brasil Humand Tempo inteiroEn Humand ayudamos a las empresas a digitalizar sus procesos de comunicación interna, cultura y recursos humanos en un solo lugar.¿Te gustaría ser parte de la revolución digital en el ámbito de RRHH?Estamos buscando unSuccess Account Manager para unirse a nuestro equipo de Customer Experience.Este rol es crucial para ayudar a nuestros clientes a...
