Sr Product Managment Manager

Overview

Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We foster an inclusive workplace where all employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sr Product Management Manager within PNC’s Technology organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

We are seeking a seasoned Product Manager to join our Enterprise Identity team, focused on Customer Identity and Access Management (CIAM) for our Commercial and Institutional Banking (C&IB) segments. This strategic role is critical to driving the modernization of our identity and authentication ecosystem, partnering closely with business line stakeholders to align digital identity strategy with C&IB goals.

In this role you will be part of the PNC’s Customer Identity and Access Management (CIAM) Team, which sits within PNC's Enterprise Technology & Security organization and is part of the PNC Enterprise Identity function. The ideal candidate will bring banking or financial services experience, strong leadership capabilities, and a proven ability to deliver complex identity solutions. You will serve as the CIAM product owner for C&IB, leading migration efforts to our new identity platform, defining KPIs/KRIs/OKRs, and managing a team of digital professionals to ensure secure, seamless, and scalable identity services.

The CIAM team is focused on creating enterprise Authentication and Identity Management capabilities that provide best in class authentication journeys for customers of PNC and the PNC’s Commercial and Institutional Banking Customers. The team is responsible for providing innovative products and capabilities in the areas of strong authentication, identity proofing, identity risk and decision management, single sign on, and federation to name a few. The team interacts and partners with line of business stakeholders, security partners and other functions to plan and coordinate capabilities and roadmaps.

The Product Manager is the Identity and Authentication SME and works closely with the Lines of Business to ensure alignment with vision, mission, and strategy. Our teams do operate under in a SAFE Agile environment, so familiarity with Scaled Agile Frameworks, ceremonies, responsibilities are a must.

Product Management is the function responsible for defining desirable, viable, feasible, and sustainable solutions that meet customer needs and supporting development across the product life cycle. Product Management works closely with the System Architect, Release Train Engineer, and Business Owners as leaders of the Agile Release Train (ART). Product Managers play a crucial role in aligning product strategy, vision, and roadmaps with customer needs and business objectives, fostering innovation and ensuring the delivery of valuable features. They manage and prioritize the ART backlog, collaborate with cross-functional teams, and leverage the continuous delivery pipeline to release value in response to market needs.

Product Management is responsible for leading product strategy, vision, and road mapping across the ART. Product Managers bridge the gap between customer desires, market trends, and organizational capabilities.

• Product Leadership: Own the CIAM product strategy and roadmap for Commercial & Institutional Banking; align platform capabilities to B2B user needs and regulatory expectations.
• Stakeholder Alignment: Serve as the primary liaison to C&IB line of business leaders; drive collaboration to align identity solutions with business goals and customer journeys.
• Identity Platform Modernization: Lead planning, migration, and integration efforts to onboard C&IB applications to our modernized identity platform.
• Metrics & Measurement: Define and manage KRIs, KPIs, and OKRs for C&IB identity programs; establish data reporting and insights capabilities to measure and inform decisions.
• Team Leadership: Lead a cross-functional team of digital identity professionals including engineers, analysts, and project leads; foster accountability, innovation, and continuous improvement.
• Governance & Compliance: Ensure CIAM solutions meet internal security policies, external regulatory requirements (e.g., FFIEC, NIST), and support audit-readiness.
• Communication & Change Management: Develop and deliver clear communications and presentations to technical and non-technical stakeholders; support change management across business and technology teams.
• Drive automation and self-service enablement functions to simplify onboarding and increase usage of the platform.
• Partner with technology development and solution design architecture SMEs to assess current capabilities, business architecture and go-forward strategic architecture for commercial user authentication.
• Identifying business outcomes and OKRs for user authentication; define capability priorities, secure funding, manage the backlog and build reporting/analytics to measure success.
• Work collaboratively across businesses / functional areas to define, sequence, and execute the enterprise roadmap for new identity management features and vendor relationships.
• Support the development of strategy and initiatives involving federated, centralized and decentralized authentication opportunities.

Preferred Experience : 7+ years in product management, digital identity, or cybersecurity roles; Banking/financial services or B2B digital platforms experience; proven identity migrations or enterprise-scale platform transitions.

Skills : Strong understanding of CIAM, identity federation, MFA, authentication protocols (OIDC, SAML), and risk-based authentication; excellent communication, stakeholder management, and presentation skills; ability to manage and mentor cross-functional teams; analytical mindset with metrics experience.

Education : Bachelor’s degree in Information Systems, Business, or related field (Master’s preferred).

Additional Qualifications : Experience with identity provider migrations (PING, Transmit); familiarity with FIDO standards; strong product management, design and development skills; ability to lead and develop a team; change management capabilities; strategic communication with executive presence; experience developing multi-year identity management and risk management strategy.

Pay Transparency: Base Salary: $80,000.00 – $202,150.00. Salaries may vary based on location, market data and on individual skills, experience, and education. This role is incentive eligible.

Benefits include medical/dental/vision, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, dependent care, adoption/reimbursement programs, educational assistance, wellness programs and paid time off. See Total Rewards for details.

Application Window: Generally posted for two business days from 07/24/2025, may be longer at discretion. Disability accommodations available. EEO: PNC provides equal employment opportunity to qualified persons regardless of protected status. FDIA/SAFE/FINRA compliance applies where required. California Residents: refer to California Privacy Notice for hiring practices.

Notes: This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC.