Customer Onboarding Specialist
3 semanas atrás
We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company. This is a direct-hire role. About us: Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals. What You’ll Own: Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.) Guide customers through initial setup, configuration, and first live campaigns Establish clear expectations for SMS performance, compliance, and best practices Reinforce Smarter Contact’s value proposition, positioning, and differentiators Ensure customers reach defined activation milestones within the onboarding window Proactively identify confusion, friction, or risk during onboarding-escalate and resolve Document onboarding outcomes, next steps, and handoff notes clearly in CRM Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding Work a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday What We’re Looking For: 4+ years in Customer Success, Onboarding or Implementation at a SaaS company Excellent communication and conversational skills, both written and verbal Proficient or native level English (full business fluency) Detail-oriented, process-driven, and highly organized Engaging, personable, and energetic in customer interactions Comfortable working at high volume without losing quality Sales-trained and able to identify business expansion opportunities Coachable, performance-driven, accountable, and a strong team player, Proven track record of meeting and/or exceeding a business expansion quota ✨ Bonus Points: Experience working at a telecom SaaS Experience working with real estate agents or using real estate SaaS tools ⚡️ Why Smarter Contact? USD base compensation 15 days PTO + 5 sick days + 10 floating holidays High autonomy, fast execution, real impact Professional development benefit Wellness benefit Employment anniversary and birthday gift Quarterly health allowance Remote-first team with a strong performance culture This opportunity is offered as a full-time independent contractor role Please Don’t Apply If: You prefer a low-pressure, low-output environment You’re not fluent in English or are uncomfortable communicating directly with cross-functional teams You don’t meet the minimum customer success experience No experience working for a SaaS company Ready to grow with us? We’re looking for a proven Customer Onboarding Specialist ready to build the next chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.
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Customer Onboarding Specialist
3 semanas atrás
Brazil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a...
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Customer Onboarding Specialist
3 semanas atrás
Brazil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a...
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Customer Onboarding Specialist
3 semanas atrás
Brazil, BR Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s first impression of Smarter Contact and has clear growth potential within a...
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Customer Onboarding Specialist
3 semanas atrás
Brazil Smarter Contact Tempo inteiroWe're expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer's first impression of Smarter Contact and has clear growth potential within a...
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Strategic Customer Growth Expert
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Brazil beBeeSuccess Tempo inteiroCustomer Success Specialist We are seeking a seasoned Customer Success Specialist to join our team and drive the long-term success of our customers. This role requires an analytical, consultative, and performance-driven individual who can own customer relationships and ensure retention and expansion. Owning ongoing customer relationships post-onboarding via...
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Customer Success Specialist
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Brazil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...
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Customer Success Specialist
3 semanas atrás
Brazil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...
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Customer Success Specialist
3 semanas atrás
Brazil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...
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Digital Customer Experience Specialist
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Brazil beBeeOnboarding Tempo inteiroCustomer Onboarding Expert Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack Complete daily CRM tasks (to-dos, emails, texts, calls) Guide customers through initial setup & configuration of first live campaigns
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Customer Success Specialist
3 semanas atrás
Brazil, BR Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...
