Techcnical Specialist I

2 semanas atrás

São Caetano do Sul, Brasil Revvity Tempo inteiro

Techcnical Specialist I Join to apply for the Techcnical Specialist I role at Revvity. Responsibilities Perform installation, removal, preventive and corrective maintenance on diagnostic equipment and instruments. Execute basic equipment programming and configuration per technical specifications and customer needs. Verify component parameters and functionality, identifying parts requiring replacement or adjustment. Request replacement parts following established procedures to ensure maintenance availability. Troubleshoot equipment failures using technical knowledge and diagnostic protocols. Conduct basic operational training for users and technical teams on proper equipment operation. Monitor laboratory routines to identify equipment utilization improvement opportunities. Provide remote support for low to medium complexity technical issues. Demonstrate equipment functionality to internal and external customers. Follow customer service schedules ensuring punctuality and service quality. Develop and review standard operating procedures (SOPs) for equipment maintenance and operation. Maintain current work order completion, properly documenting all technical interventions. Consolidate, update and transmit technical documentation related to equipment and services. Record detailed maintenance activities, replaced parts and adjustments made. Contribute to department technical knowledge base maintenance and updates. Support commercial department in service sales promotion by providing accurate technical information. Evaluate and communicate competitor actions observed during customer visits. Identify additional service or upgrade sales opportunities during technical visits. Contribute to customer satisfaction and retention through quality technical service. Collect customer feedback on equipment performance and unmet needs. Strictly follow established technical procedures ensuring quality standard compliance. Identify and report improvement opportunities in maintenance and technical support processes. Participate in continuous improvement initiatives related to technical areas. Stay updated on technical updates and new equipment versions. Contribute to technical process standardization and best practices. Seniority Level Associate Employment Type Full-time Job Function Other Referrals increase your chances of interviewing at Revvity by 2x. #J-18808-Ljbffr

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