(BG) IT Service Delivery Specialist
Há 3 dias
Do you thrive in a dynamic, fast-paced environment and possess the strategic vision to drive growth and expansion?
SupportYourApp is seeking an experienced IT Service Delivery Specialist to drive the company growth and contribute to the overall success of the organisation.
In this pivotal role you will be responsible for pursuing new business opportunities, building and maintaining client relationships from first contact until you close the deal.
Excited? Let's see what it takes
What you will do:
- Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
- Research industry trends and potential markets for business opportunities;
- Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels;
- Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions;
- Track and report on personal KPIs in a consistent, accurate, and timely manner;
- Collaborate with the team on strategic and long-term tasks and objectives;
- Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
- Gather and analyze feedback to identify opportunities for service improvement or product offerings;
What you need to succeed in this role:
- 2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry;
- Experience in closing deals;
- Self-motivated and results-driven mindset;
- Fluent in English (C1-C2, both in writing and speaking);
- Profound understanding of market research and data analysis techniques;
- Familiarity with CRM systems (HubSpot) and AI-driven solutions;
- Excellent communication, presentation and negotiation skills: you should be a great listener with the capability to communicate in a clear and simple manner;
- Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner in order to achieve the goal;
- Stress resistance and confidence: you should be able to communicate assertively, handle feedback, and work on improvement;
- Emotional intelligence: you professionally perceive, use, understand, manage, and cope with emotions in various situations;
- Persistence and positive attitude: you can focus on the bright side of things to seek solutions and progress always;
- Ability to work in a team and independently;
- Fast learning skills, adaptability to new environments, and flexibility to quickly grasp new concepts;
- Out of the box thinking with the desire to explore creative ideas proactively;
Benefits and Perks:
- Business hours;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Results-oriented bonus system;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development;
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills
Visit our website:
- We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Seniority level
- Mid-Senior level
- Full-time
- Business Development
- Industries: IT Services and IT Consulting
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