Data Insights Analyst Brazil

Purpose of the job

Senior Data Insights Analyst role is accountable for generating actionable insights that materially impact the business. Reporting to the Data Evangelist, this position plays a key role in developing and maintaining operational dashboards to track KPIs and Service Level Agreements (SLAs), analysing data, identifying trends, and providing valuable insights to inform decisions impacting operations, guest experience, and other critical areas of the business. This role will support decision-making across multiple internal business functions as well as external partners and vendors.

Successful candidates for this role will show competence in data interpretation and a passion for problem solving, as well as being comfortable leading meetings and presenting data and information in an organized, cohesive way across the business and up to the highest levels of senior leadership.

• Collect, analyse, and interpret data from various sources to identify trends, patterns, and operational opportunities for improvement.
• Develop insights using data and analytics that assist in improving guest experience, operational efficiency, and decision-making.
• Utilise data analysis and visualization tools (eg. Tableau, Excel and others) to conduct in-depth analyses and reporting on operational performance, financial metrics, customer feedback, and other KPIs.
• Collaborate with operations teams to monitor and report SLA performance, track progress, and identify bottlenecks or improvement areas, and comfortably report out on such metrics regularly.
• Manage partnership and internal reporting requirements across multiple workstreams, ensuring timely and accurate reporting.
• Monitor project deliverables to ensure that milestones are being met across all workstreams and clearly identify potential risks and/or issues.
• Analyse customer feedback and translate insights into actionable recommendations to improve the guest experience.
• Conduct ad-hoc analysis to support operational initiatives and strategic decision-making, including financial impact and analysis.
• Proactively identify opportunities for process improvement and automation and suggest innovative solutions.
• Ensure data protection regulations and safeguard sensitive information.

• Bachelor’s degree in a relevant field such as business/data analytics.
• Minimum of 5 years of analytics experience, preferably within hospitality operations.
• Proficiency in data interpretation with SQL, Python or similar.
• Proficiency in Tableau Cloud features and capabilities.
• Advanced Excel skills, including data manipulation and pivot tables.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to work independently and collaboratively on multiple projects simultaneously under time sensitive operational conditions.
• Excellent written and oral communication skills, including the ability to present complex data insights to diverse audiences and refining messages to ensure understanding.
• Ability to prepare and organize data, information, and recommendations in a concise way to various audiences including senior executives/board members.
• Familiarity with process improvement methodologies and automation tools is a plus.
• The following experience will be considered advantageous: AWS, Snowflake, Snaplogic, dbt
• Have a passion for experimentation, using data and insights to derive hypothesis to test and learn, unlocking learnings and growth.
• Commercially creative in turning ideas into business cases.
• Passionate about innovating in the hospitality analytics landscape and presenting ideas back internal and external clients.
• Effective communicator across different lines of business functions.
• Able to build strong relationships across the organizational structure.
• Self-starter, able to work with minimal supervision and oversight, able to overcome challenges independently.

• Medical, dental, life insurance for employees
• Meal voucher
• Transportation or parking voucher
• Priority Pass membership
• Home office 3x a week
• Work from anywhere for 8 weeks

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).

If you need any extra support throughout the interview process, then please email us at