Data Insights Analyst Sr

1 semana atrás


São Paulo, Brasil Collinson Tempo inteiro

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

**Purpose of the job**

Senior Data Insights Analyst role is accountable for generating actionable insights that materially impact the business. Reporting to the Data Evangelist, this position plays a key role in developing and maintaining operational dashboards to track KPIs and Service Level Agreements (SLAs), analysing data, identifying trends, and providing valuable insights to inform decisions impacting operations, guest experience, and other critical areas of the business. This role will support decision-making across multiple internal business functions as well as external partners and vendors.

**Key Responsibilities**
- Collect, analyse, and interpret data from various sources to identify trends, patterns, and operational opportunities for improvement.
- Develop insights using data and analytics that assist in improving guest experience, operational efficiency, and decision-making.
- Utilize data analysis and visualization tools (eg. Tableau, Excel and others) to conduct in-depth analyses and reporting on operational performance, financial metrics, customer feedback, and other KPIs.
- Collaborate with operations teams to monitor and report SLA performance, track progress, and identify bottlenecks or improvement areas, and comfortably report out on such metrics regularly.
- Manage partnership and internal reporting requirements across multiple workstreams, ensuring timely and accurate reporting.
- Monitor project deliverables to ensure that milestones are being met across all workstreams and clearly identify potential risks and/or issues.
- Analyse customer feedback and translate insights into actionable recommendations to improve the guest experience.
- Conduct ad-hoc analysis to support operational initiatives and strategic decision-making, including financial impact and analysis.
- Proactively identify opportunities for process improvement and automation and suggest innovative solutions.
- Ensure data protection regulations and safeguard sensitive information.

**Knowledge, skills and experience**:

- Bachelor’s degree in a relevant field such as business/data analytics.
- Minimum of 5 years of analytics experience, preferably within hospitality operations.
- Proficiency in data interpretation with SQL, Python or similar.
- Proficiency in Tableau Cloud features and capabilities.
- Advanced Excel skills, including data manipulation and pivot tables.
- Strong analytical and problem-solving abilities with excellent attention to detail.
- Ability to work independently and collaboratively on multiple projects simultaneously under time sensitive operational conditions.
- Excellent written and oral communication skills, including the ability to present complex data insights to diverse audiences and refining messages to ensure understanding.
- Ability to prepare and organize data, information, and recommendations in a concise way to various audiences including senior executives/board members.
- Familiarity with process improvement methodologies and automation tools is a plus.
- The following experience will be considered advantageous: AWS, Snowflake, Snaplogic, dbt
- Have a passion for experimentation, using data and insights to derive hypothesis to test and learn, unlocking learnings and growth.
- Commercially creative in turnin



  • São Paulo, Brasil 99 Tempo inteiro

    Overview Join to apply for the Research & Insights Sr Analyst role at 99 . About The CompanyWe believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making...


  • São Paulo, São Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

    **Material Master Data SR Analyst****Nestlé Business Services LATAM | Brasil**- Material Master Data SR Analyst_**Horário**: 8:00 às 17:40Modalidade: Teletrabalho ou Híbrido (Ribeirão Preto)**Um dia na vida de...**- Gerenciar e manter a integridade dos dados mestres da empresa, garantindo sua qualidade e consistência;- Realizar análises de dados para...


  • São Paulo, São Paulo, Brasil COLLINSON Tempo inteiro R$120.000 - R$130.000 por ano

    Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

  • Sr Data Analyst

    2 semanas atrás


    São Paulo, Brasil R2 Tempo inteiro

    Join to apply for the Sr Data Analyst role at R2 1 day ago Be among the first 25 applicants Join to apply for the Sr Data Analyst role at R2 Get AI-powered advice on this job and more exclusive features. Who We AreAt R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90%...

  • Sr Data Analyst

    2 semanas atrás


    São Paulo, Brasil R2 Tempo inteiro

    Join to apply for the Sr Data Analyst role at R2 1 day ago Be among the first 25 applicants Join to apply for the Sr Data Analyst role at R2 Get AI-powered advice on this job and more exclusive features. Who We Are At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90%...


  • São Paulo, Brasil SumUp Tempo inteiro

    OverviewJoin to apply for the Data & Insights Analyst role at SumUp . Team Description We are the Operations Performance team, centralizing Customer Service, Onboarding, and Customer Success across Brazil and all Americas. We turn complex operational data into decisive actions, unifying KPIs and scaling insights that improve efficiency, reduce costs, reduce...


  • São Paulo, Brasil SumUp Tempo inteiro

    Overview Join to apply for the Data & Insights Analyst role at SumUp . Team Description We are the Operations Performance team, centralizing Customer Service, Onboarding, and Customer Success across Brazil and all Americas. We turn complex operational data into decisive actions, unifying KPIs and scaling insights that improve efficiency, reduce costs,...

  • Data Insights Analyst Sr

    1 semana atrás


    São Paulo, Brasil Collinson Tempo inteiro

    Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

  • Data Analyst

    2 semanas atrás


    São Paulo, Brasil Onebridge Tempo inteiro

    Onebridge, a Marlabs Company, is an AI and data analytics consulting firm that strives to improve outcomes for the people we serve through data and technology. We have served some of the largest healthcare, life sciences, manufacturing, financial services, and government entities in the U.S. since 2005. We have an exciting opportunity for a highly skilled...

  • Data Analyst

    4 semanas atrás


    São Paulo, São Paulo, Brasil BairesDev Tempo inteiro

    Data Analyst - Growth Marketing - Remote Work Join to apply for the Data Analyst - Growth Marketing - Remote Work role at BairesDev . Data Analyst - Growth Marketing at BairesDev We are seeking a Data Analyst - Growth Marketing to build dashboards, predictive models, and insights that enable us to improve the revenue generated from our ABM and lead...