Site Reliability Engineer III

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Summary: At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that's a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We're searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You'll be inspired by those around you, and you'll be trusted and empowered to go further.

Job Description

Essential Duties & Responsibilities:

• Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
• Oversee and automate the team's growing presence in AWS
• Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc
• Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
• Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
• Create system documentation and training materials to empower and educate our fellow team members
• Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
• Enhance platform observability with helping create a self-healing approach to platform reliability
• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product

Education & Work Experience Requirements

• Bachelor's Degree in Computer Science or related field or relevant experience in the field
• Software engineering and task automation skills with Bash, Python, and/or Go are a must.
• Solid understanding of agile software development methodologies (Scrum, Kanban, etc.)
• Deep background with Linux systems and engineering
• Highly experienced with engineering and automating on Amazon Web Services (AWS)
• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
• Prior experience with IaC tools like Terraform
• Prior experience with DevOps tools (Git, Bitbucket, Teamcity)
• Production-At-Scale support background in a heavily microservice-based world
• Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
• Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
• Seasoned expertise around x.509 certificate technology and basic concepts of encryption
• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
• Advanced exposure to application development, web UI (design and development), JSON, application architecture
• Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs
• Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
• Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
• Understanding of Open Application Model systems such as KubeVela or Crossplane

Personal Qualities & Soft Skills

• You greatly prefer writing code than clicking a GUI
• You enjoy teaching and being a mentor to others, and working across boundaries
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
• Strongly analytical mind with a penchant for process development and enhancement
• A highly positive can-do attitude with desire for being a team player
• Great communication skills and ability to explain complex technical concepts to a varied audience
• Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments
• Ability to champion a culture of reliability within the product team, promoting practices like blameless postmortems, SLO tracking, and continuous learning from incidents

Other Requirements

• Ability to read, write, and speak English
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it\'s applicable to the position.

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