Conversion & Retention Manager - Fx & Cfds Industry

4 semanas atrás

Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiro

**Overview**We are seeking a highly experienced Conversion and Retention Manager to lead our client's growing sales conversion and client retention teams in the FX & CFDs brokerage industry.You will be responsible for driving performance, coaching team members, setting KPIs, and contributing to revenue growth through effective conversion and retention strategies.**What will you do**:**Team Leadership & Management**- Lead, coach, and manage a Conversion and Retention team of at least 20 members (Team Leaders, Conversion Agents, Retention Agents, Account Managers).- Set clear daily, weekly, and monthly KPIs for the team focused on:- ** New client conversion (lead-to-first-deposit rate).**:- ** Client activation and trading activity.**:- ** Client retention and reactivation.**:- ** Client lifetime value** (LTV).- Conduct regular performance reviews, coaching, and mentoring to ensure high team engagement and productivity.- Create and maintain a high-performance, sales-driven team culture.**Conversion & Retention Strategy**:- Define and implement effective strategies to improve:- Conversion rates at each stage of the sales funnel.- Client activation and trading engagement.- Retention rates of existing and high-value clients.- Work closely with Marketing, Business Development, and Dealing Desk teams to align campaigns and offers with client needs.- Drive personalized client journey mapping to optimize the experience across different segments.**Process & Performance Optimization**- Utilize CRM systems to monitor team activity and pipeline.- Analyze performance data and conversion/retention metrics to identify trends, challenges, and opportunities.- Optimize internal processes, scripts, and workflows to improve efficiency and outcomes.- Ensure full compliance with regulatory requirements and company policies.**Market Intelligence & Reporting**- Stay informed about industry trends, competitor offerings, and client feedback.- Provide actionable insights and detailed reports to senior leadership.**How are we looking for**:- Minimum 3 years of experience managing a Conversion and Retention team of 20+ members in the FX & CFDs brokerage industry.- Strong track record in driving FTDs, trading volume, client activation, and retention KPIs.- In-depth understanding of the FX & CFDs sales funnel and client life cycle.- Strong leadership, coaching, and team development abilities.- Data-driven mindset with experience in analyzing performance metrics and driving continuous improvement.- Proficient in CRM systems and sales performance tracking tools.- Excellent communication, negotiation, and stakeholder management skills.- Ability to thrive in a fast-paced, target-driven, and international environment.- Bachelors degree in Business, Finance, Marketing, or a related field preferred.

  • Conversion & Retention Manager - Fx & Cfds Industry

    Há 12 horas

    Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiro

    **Overview** We are seeking a highly experienced Conversion and Retention Manager to lead our client's growing sales conversion and client retention teams in the FX & CFDs brokerage industry. You will be responsible for driving performance, coaching team members, setting KPIs, and contributing to revenue growth through effective conversion and retention...

  • Conversion & Retention Manager - FX & CFDs Industry

    1 semana atrás

    Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiro

    Descrição da vaga Overview We are seeking a highly experienced Conversion and Retention Manager to lead our client's growing sales conversion and client retention teams in the FX & CFDs brokerage industry. The ideal candidate will have a proven track record of at least 3 years of experience managing a team of 20 or more in Conversion and Retention...

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  • Business Development Director

    Há 12 horas

    Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiro

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