Onboarding Specialist

3 meses atrás

São Paulo, Brasil Fastmarkets Group Tempo inteiro
  • Full-time
  • Department: Operations
  • Employment Type: Fixed Term Contract (FTC)
Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

T he Onboarding Specialist (Forest) will provide a seamless and successful onboarding experience to existing customers who are migrating from the Forest legacy platform and to those customers who have low engagement and need to familiarise with the new Forest Platform.

They will be joining an established Customer Success department who strive to offer our customers the best possible experience – both from their first interactions with Fastmarkets and throughout their journey with us.

T he Onboarding Specialist will be looking after the entire Forest commodity across all our regions (US, EMEA and APAC).

Principal Accountabilities

  • Customisation sessions (121 training with customers)
  • Identifying leads/upsell opportunities.
  • Segmenting cohorts of accounts for the Platform migration
Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

  • Ability to build rapport and interact with customers.
  • Exceptional communication skills (with an emphasis on presentation skills)
  • The ability to build out workspaces and customise our platform to meet our customer needs.
  • A customer centric mindset, focusing on customer loyalty, satisfaction, whilst remaining commercially minded
  • Experience of working in a global business
  • Knowledge of a second language would be beneficial.
  • Experience of delivering a migration in the past would be beneficial.
  • Experience utilizing Customer Success Engagement Platform would be beneficial.

Other responsibilities will include:

  • Working with the Account Executives and Account Managers to define and document the customer's expectations of the Platform and how they are determining their ROI
  • Using this information, and customer knowledge, to put together the correct migration programme - following the standard approach where possible but tailoring the approach where required
  • Agreeing KPI's with the customer (and Account Manager) on what a successful migration looks like, monitor and report on this data
  • Developing rapport with the key Customer stakeholders to ensure their support when engaging and training users
  • Supporting the process of developing tools and techniques to accelerate the platform migration and enhance the customer experience during the process
  • Identifying gaps in a customer’s current package and solution and effectively documenting and communicating this to Account Managers
  • Maintaining thorough and up to date client documentation
  • Ensuring a successful transition to Customer Success/Account Management post migration

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

  • METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
  • ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  • GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency
  • INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
  • CUSTOMER CENTRIC. We are customer-centric in all that we do
  • COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.

#J-18808-Ljbffr

  • Onboarding Solutions Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil CleverTap Tempo inteiro

    About the Role:CleverTap is seeking a highly skilled Onboarding and Integration Specialist to ensure the seamless implementation of our Mobile and Web Application SDKs. As a key member of our team, you will work closely with technical stakeholders and development teams to ensure successful integration and onboarding of new customers.Key...

  • Customer Onboarding Specialist

    5 meses atrás

    São Paulo, SP, Brasil Validity Tempo inteiro

    **About the Role*** Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...

  • Client Onboarding Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Citibank Tempo inteiro

    At Citibank, we are seeking a highly motivated and detail-oriented Client Onboarding Specialist to join our team. As a Client Onboarding Specialist, you will play a critical role in ensuring the timely and accurate onboarding of new clients, while delivering exceptional customer service.About the Role:This is a full-time position that requires a high level...

  • Digital Marketing Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Skai Tempo inteiro

    Welcome to Skai, a leading Agile Marketing technology provider. We're looking for a skilled Digital Marketing Specialist to join our team as an Onboarding Associate.About the RoleWe're seeking an experienced professional to work directly with end-users and our team to ensure our clients take full advantage of our industry-leading marketing technology.As an...

  • Onboarding Specialist

    1 semana atrás

    Sao Paulo, Brasil Horizons Tempo inteiro

    **About Horizons**: At Horizons, we're building the **infrastructure to power borderless teams**. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. **About the role**: The Onboarding Specialist is responsible for managing the entire employee journey,...

  • Global Learning and Onboarding Operations Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Job SummaryCatho Online Ltda. - BR is seeking a skilled Global Learning and Onboarding Operations Specialist to join our team.Company OverviewAt Catho Online Ltda. - BR, we are dedicated to building trust and making the world more agreeable for our employees, customers, and communities. Our mission is to provide innovative solutions that simplify people's...

  • Global Onboarding Specialist

    1 semana atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Onboarding Specialist

    7 meses atrás

    Sao Paulo, Brasil Mindbody Tempo inteiro

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Global Onboarding Specialist

    3 semanas atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Global Onboarding Specialist

    2 semanas atrás

    São Leopoldo, Brasil SAP Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Specialist

    1 semana atrás

    São Paulo, Brasil JUICE Tempo inteiro

    i AdLegal Specialist i AdSportsbook Specialist Specialist Join JUICE as a paid social specialist to work with a variety of fun brands and tech startups You’ll be responsible for building strategy, buildingTreasury Specialist Vivo is looking for a Treasury Specialist for Brazil team!Location: Brooklin Novo, São Paulo, BrazilVivo is a leading...

  • Global Onboarding Specialist

    4 semanas atrás

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Onboarding Specialist

    Há 20 horas

    Sao Paulo, Brasil Altrio Consulting Tempo inteiro

    **Job Location**: São Paulo, Brazil preferred or Bogota, Colombia. Open to other LATAM locations. **Responsibilities** - Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate Leading carrier calls, setting follow-up tasks and action items - Ability to navigate and...

  • Global Onboarding Specialist

    1 semana atrás

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Specialist

    3 meses atrás

    São Paulo, Brasil JUICE Tempo inteiro

    i Ad Legal Specialist i Ad Sportsbook SpecialistSpecialistJoin JUICE as a paid social specialist to work with a variety of fun brands and tech startups You’ll be responsible for building strategy, building Treasury Specialist Vivo is looking for a Treasury Specialist for Brazil team!Location: Brooklin Novo, São Paulo, BrazilVivo is a leading global...

  • Partner Onboarding

    1 semana atrás

    Sao Paulo, Brasil DocuSign Tempo inteiro

    **Partner Onboarding & Development Specialist (POD)** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right,...

  • Global Onboarding Specialist

    2 semanas atrás

    São Leopoldo, Brasil SAP SE Tempo inteiro

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Global Onboarding Solutions Specialist

    Há 6 dias

    São Leopoldo, Rio Grande do Sul, Brasil SAP SE Tempo inteiro

    At SAP SE, we strive to empower new employees to succeed in their current roles and thrive in their future career growth. Our mission is to integrate SAP's DNA into a tailored, just-in-time onboarding experience powered by SAP solutions.We are seeking an exceptional Global Onboarding Solutions Specialist to join our dynamic team. The successful candidate...

  • Implementation Specialist--

    Há 5 dias

    São Paulo, Brasil LatamCent Tempo inteiro

    Job description: The Implementation Specialist at Growth Era will play a pivotal role in ensuring seamless integration of our sales development solutions within our clients sales processes. You will be responsible for managing the end-to-end onboarding and implementation process, working closely with sales teams, technical teams, and clients to guarantee a...

  • Implementation Specialist

    2 semanas atrás

    São Paulo, Brasil LatamCent Tempo inteiro

    Job description:The Implementation Specialist at Growth Era will play a pivotal role in ensuring seamless integration of our sales development solutions within our clients' sales processes. You will be responsible for managing the end-to-end onboarding and implementation process, working closely with sales teams, technical teams, and clients to guarantee a...