2nd Line Analyst, Latam
4 semanas atrás
As the first software-based payments solution developer in the world to have achieved a full suite of PCI certified solutions, our offering is the most secure in the world. This leading technology enables a consistent ‘card present’ payment experience across all channels, both in-store and digital.
MYPINPAD’s payments solutions are device and gateway agnostic and built upon our globally patented, cloud-based authentication platform. By enabling merchants of all sizes globally to securely accept payments using smartphones and tablets, we help open up a world of possibilities in reshaping the end-to-end customer experience. Secure, safe, seamless payments. Everywhere.
MYPINPAD is proud to be an equal opportunities employer. All our people make this an exciting and inclusive place to work, where they can be themselves and let their skills shine.
We value quality and excellence in everything we do, with a strong focus on supporting and developing our employees.
We are remote and work with flexibility in mind to allow our people the opportunity to contribute fully, and still be able to balance work with personal commitments and general well-being. As long as you have a reliable Internet connection and a productive work environment, you can work from anywhere in Brazil.
**The Role**
Reporting to the Head of Support, the 2nd Line Analyst will work with 1st Line Analysts to triage, diagnose, escalate and resolve support incidents raised by end users. They will assist with monitoring and tracking of ongoing incidents, as well as contributing to the continuous improvement of the support desk function. The 2nd Line Analyst will provide excellent service to our customers, as well as communicating and updating internal stakeholders
**Key Responsibilities and Expectations**
- Respond to support calls within the terms of SLA’s and ensuring customer satisfaction
- Prioritise and classify incidents and identify required steps to progress and resolve issues
- Monitor and track incidents and provide communications to internal and external stakeholders
- Complete relevant triage and investigation on incidents raised, including collection of logs, reproduction of issues and documentation of all activity
- Escalate complex and specialist incidents to the relevant technical parties including creation and maintenance of relevant tickets in Jira
- Document and communicate resolutions and root cause analysis
- Participate in UAT and QA testing of fixes and releases
- Contribute to the development and maintenance of technical documentation, customer knowledge base and support desk processes and procedures
- Provide occasional out of hours support.
**Knowledge, Skills and Experience Required**
- Fluent in Portuguese and English
- Extensive experience in a service desk environment
- Solid SQL knowledge
- Experience of working with Postman and APIs
- Experience in defect management and full defect lifecycle
- Understanding of QA testing process
- Experience of working with Jira and Confluence
- Basic knowledge of C# and Java is desirable
- Good and demonstrable understanding of Azure and AD environments
- Experience within Payments of Fintech environment is desirable
- Advanced Microsoft Office skills - Word/Excel/PowerPoint/Outlook
- Experience of monitoring and deployment tools
- Strong analytical skills
- Excellent verbal and written communication skills
- Flexible approach to working hours.
-
IT Latam Senior Analyst
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil K2 Solutions Tempo inteiro R$80.000 - R$120.000 por ano(Contractor / PJ)Location:Jacarepaguá - Rio de Janeiro, Brazil (Presential)Work Schedule:Monday to Friday, 8 am to 5 pmWe are seeking a highly skilled and motivatedIT LATAM Senior Analystto join our team. As a key member of our IT department, you will be responsible for managing and supporting our operational systems and infrastructure across multiple Latin...
-
Senior Business Analyst
2 semanas atrás
Rio de Janeiro, Brasil NOUS LATAM Tempo inteiroSenior Business Analyst (with Pharma Industry experience) (USD 3-3.5K/month CLT) Join to apply for the Senior Business Analyst (with Pharma Industry experience) (USD 3-3.5K/month CLT) role at NOUS LATAM Get AI-powered advice on this job and more exclusive features. $3,000.00 (Mês), CLT, Brasil Remote Overview The Senior Business Analyst will have strong...
-
Manager, Analyst Relations
Há 4 horas
Rio de Janeiro, Brasil Equinix Tempo inteiroManager, Analyst Relations - LATAM Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Manager, Analyst Relations
4 semanas atrás
Rio de Janeiro, Brasil Equinix Tempo inteiroManager, Analyst Relations - LATAMEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Manager, Analyst Relations
4 semanas atrás
Rio de Janeiro, Brasil Equinix Tempo inteiroEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place...
-
Manager, Analyst Relations
Há 4 horas
Rio de Janeiro, Brasil Equinix Tempo inteiroEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place...
-
Latam Benefits Senior Analyst
Há 4 dias
Rio de Janeiro, Brasil Equinix Tempo inteiroLatam Benefits Senior Analyst Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Payroll Analyst, Latam
2 semanas atrás
Rio de Janeiro, Brasil RINA Tempo inteiroRINA Brazil is currently recruiting a **Payroll Analyst** to join its office based in Rio de Janeiro, Brasil. **Responsibilities**: - Be responsible for the entire management of the payroll routines of RINA's personnel department and benefits processes in Latam Region (Brazil, Argentina, Paraguay, Chile, Panama, Mexico, Peru, Colombia, etc.; - Ensure...
-
Gss Data Analyst
4 semanas atrás
Rio De Janeiro, Brasil Schlumberger Tempo inteiro**GSS Data Analyst**:Macae - BrazilThe GSS Data Analyst, is charged with the management of, and is accountable for, monitoring the well, maintaining all Geoservices sensors, gas equipment and data acquisition equipment. He/she maintains the well data integrity and reliability, designs and processes detailed daily and End of Well Reports based on the data...
-
Senior Analyst/associate Director
2 semanas atrás
Rio de Janeiro, Brasil Fitch Ratings Tempo inteiroSenior Analyst/Associate Director - Banks (LatAm), Brazil **Requisition ID**:47198**Business Unit**:Fitch Ratings**Category**:Credit Analysis & Research**Location**:Rio de Janeiro, RJ, BR**Date Posted**:Oct 16, 2024**Financial Institutions - Credit Analyst, Senior Analyst/Associate Director - Banks (LatAm), Brazil.** **Fitch Group is currently seeking a...
