Regional Customer Interviewer

3 semanas atrás

Brasil Wings4U Tempo inteiro
**Wings4U is a 100% remote B2B success agency working with global brands. We were born in the cloud, and we happily reside here, where talented professionals get the chance to work with global brands disrupting the technology landscape, transforming corporate structures, empowering organizations across the world or modernizing the way business is done. We come together to tell their success stories.**:
**Wings4U is searching for people those who love to speak to people. As a regional Regional Customer Interviewer you should be fluent in English and reside in either of our main time zones (APAC, EMEA, AMERICAS). Your goal is to collect information from the customer, so that the copywriter can create a great customer story. Numbers and data are important, but capturing the emotion and making the customer the Hero of the story is what we are aiming for**:
**What you can expect?**:
- Be involved in content creation projects
- Be in charge of scheduling, coordinating and leading interviews in English or your mother tongue with our customers in the region (EMEA, Americas or APAC)
- Preparing interview scripts in collaboration with the dedicated Wings4U Project Manager
- Mediating the meeting, interviewing the spokespeople, based on questionnaires and ad-hoc questions, so you can understand the story background and uncover a story angle.
- Possibly attend review meetings with clients, to discuss feedback and find relevant ways to convey the intended message.
- Collaborate with Wings4U internal teams to improve the localization process and update or maintain local language style guide.
- Receive Wings4U Customer Interviewing onboarding and training as you start in your new role
**What we'd expect from you?**:
- We would like to see relevant writing experience in tech/IT marketing or tech/IT journalism.
- It would be great if you have client-facing experience
- If you have experience writing customer stories or case studies, you'll probably be top of our list.
- If you already have experience working with Google apps (Word, Slides, etc), Microsoft Office suite and some design tools, it will certainly make the collaboration smoother.
**Must have for success?**:
- Experience in interviewing people is a must: leading conversations, ensuring a pleasant flow and building trust with interviewees
- Your own work device, strong & stable Wifi connection is absolutely crucial to our type of work.
- Ability and willingness to work freelance (based on local regulations & laws in your country).
- Fluency in English.

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