Gerente de Prevencao a Fraudes

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type:
Permanent Regular
Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
As we reinvent our employee benefits products and accelerate in the employee benefits and engagement market as now a listed group, the marketing team will play a vital role in accompanying business strategy and the growth ambition, relying on strategic initiatives to impact, grow and inspire our people and teams.
Join our Operations team in Brasil as a Fraud Prevention Manager, where you'll be responsible for managing card and transaction monitoring operations to prevent misappropriation and fraud.
- Your next challenge_
You will work with other security departments to mitigate losses and implement fraud prevention solutions. You will also manages fraud prevention indicators for control and continuous improvement, and report locally and globally.
What you will do:
- Manage card and transaction monitoring (real-time and static, in-person and online) to prevent potential fraud and misappropriation, optimizing existing rules and parameters for monitoring transactional misappropriation, card blocking, and card activation.
- Manage and improve fraud prevention indicators, striving for greater efficiency in the area regarding anti-fraud investments versus losses.
- Lead talent, focusing on performance, quality, and continuous improvement, providing coaching, mentoring, and development, fostering an innovative and autonomous work environment that is results-oriented, safe, and collaborative.
- Balance fraud prevention initiatives with the experience of customers, users, and merchants, analyzing specific cases within the defined SLA and providing the necessary clarifications on unrecognized transactions, chargebacks, non-compliant orders, bank account changes, and more.
- Periodically report fraud cases and corresponding action plans to Pluxee's local and global leadership.
- Seek market solutions to prevent fraud in transactional processes.
- Support Governance and Compliance departments in preparing files to support the defense of fraud allegations from users, merchants, and customers, including internal fraud allegations.
- Support alignment with customers, establishments, and users on fraud-related topics.
- Support the development of solutions and business rules to ensure transactional fraud prevention.
You’re a match - What we're looking for:
- At least 6 years of experience in fraud prevention and team leadership, preferably in service companies, payment methods, or fintechs.
- Solid Knowledge in Fraud Prevention Operations, Card Operations, Acquiring, Fraud Prevention in the Financial System, Experience with digital fraud prevention solutions.
- Nice to have> Certificate CPA 20 (financial product and clients management).
- Nice to have >Experience with face recognition tools, face match, documentoscopy, transaction investigation analysis and creation and review of transactional rules.
- BS/BD Engineering, Business Administration, Law, and Related Courses.
- MBA (desirable)
- Advanced English.
Location:
Sao Paulo, Brazil
- ️ Happy at work
1) A meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot Be part of a m

---