Medical Assistant

Location: Remote (LATAM) – Full-Time Salary: USD 750–800 per month (≈ USD 4.7/hr) Contract Type: Independent Contractor Equipment Required: Computer/laptop + reliable internet Overview We are seeking a Virtual Assistant / Front Office Call Center Coordinator to join a fast-paced, multi-specialty medical facility serving patients across Neurology, Mental Health, Hormone Therapy, and Ketamine Therapy. Our client is committed to delivering exceptional, patient-centered care, and this role is key to ensuring smooth operations and outstanding patient experiences. As the first point of contact for many patients, you will handle high-volume calls, schedule appointments across multiple providers, update EMR systems, and resolve patient inquiries with empathy and professionalism. Responsibilities Patient Scheduling & Coordination Schedule, reschedule, and cancel appointments across multiple clinics and providers. Manage scheduling changes, follow-ups, reminders, and patient rescheduling. Coordinate with clinical staff to ensure smooth patient flow and minimize delays. Patient Communication & Support Answer a high volume of incoming calls with professionalism and urgency. Provide information about services, treatment plans, and appointment details. Assist patients with questions, concerns, and general inquiries. Handle upset or confused patients with empathy, patience, and clear communication. Make outbound calls for reminders, confirmations, and follow-ups. Administrative & EMR Management Update and maintain accurate patient records in Electronic Medical Records (EMR) systems. Use scheduling software to manage calendars across multiple providers. Perform administrative support tasks to assist front office operations. Ensure data accuracy and timely entry of patient information. Requirements Advanced English (written and spoken); bilingual English/Spanish preferred. 1+ year of experience in call centers, customer service, or front-desk roles within the healthcare sector . Experience handling high-volume calls and assisting patients with inquiries, rescheduling, and support. Familiarity with EMR systems and scheduling software . Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication skills, customer service mindset, and professional phone etiquette. High attention to detail, accurate data entry, and ability to multitask in a fast-paced environment. Empathy, patience, and strong problem-solving abilities when dealing with patients. Tech-savvy; comfortable learning new systems. Reliable computer/laptop with camera and microphone + stable internet connection.