Desktop Support Analyst

Desktop Support Analyst - SJC/SP

Apply your talent and skills to help leading companies improve everyday life.

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at or @cognizant.

What You’ll Do

As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.

Key Responsibilities

· Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.

· Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management.

· Installation and configuration of hardware and software components to ensure usability by end users.

· Manage IT asset lifecycle management for the site/region, including coordination of asset collection with vendor, secure storage, tagging, imaging, allocation, recovery, hygiene validation, disposal and system upgrades.

· Coordination of cable patches with suppliers or activation on demand.

· Ensuring that basic network connectivity (LAN), Wi-Fi access, Tandberg video, printer and voice are available on site.

· Advanced troubleshooting capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras and monitors).

Preferred experience:

· Experience in supporting overall manufacturing / lab IT systems and IT devices.

· Basic troubleshooting capabilities (L1 level) for network devices including rack and stack (routers, switches, firewalls, wireless access points).

· Knowledge of GMP and GxP.

· Intermediate English.

· Accept working in the presencial model in São José dos Campos.

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

A highly competitive benefits and salary package.

Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.