Customer Success Lead

2 semanas atrás

Diadema, Brasil Beeflow Tempo inteiro

Overview Customer Success Lead - Remote This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this role, you will be crucial in enhancing the overall client relationships within the clinical trial space. You will drive the client experience by maintaining high service levels, managing account portfolios, and ensuring that all commitments are executed on time and with the utmost quality. Your ability to translate client needs into actionable plans will be key to success in this position. Your work will ensure clients receive exceptional service and foster long-lasting partnerships. Join us to make a difference in the healthcare landscape. Accountabilities Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements. Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks. Translate sponsor goals into cross-functional delivery plans. Maintain reliable data in CRM and operational systems, reporting on account status and key metrics. Develop presentations, progress decks, and documentation to support sponsors and partners. Collaborate with Clinical Operations to identify and advocate improvements for sponsor experience. Support account renewals and expansion by demonstrating value delivered. Requirements Bachelors degree required; life sciences preferred. 37 years of experience in Clinical Project Management, Clinical Research, or healthcare program management. Experience leading communication with external stakeholders, including handling urgent inquiries. Outstanding communication skills, including fluent English and real-time Q&A abilities. Strong organizational skills with high attention to detail and ownership. Familiarity with oncology trial processes and privacy regulations like HIPAA/GDPR is a plus. Proficient in using CRM and productivity tools, with strong skills in reporting software. Benefits Opportunity to work remotely from anywhere. Collaborative work environment with a team-focused culture. Access to cutting-edge tools and resources. Professional development opportunities to advance your career. Competitive compensation package and performance bonuses. Flexible working hours to support work-life balance. #J-18808-Ljbffr

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