Medallia Digital Experience Analytics

Há 4 dias

São Paulo, Brasil Decision group Tempo inteiro
Medallia Digital Experience Analytics (DXA) Expert

Nível Acadêmico: Ensino Superior Completo

Turno/Horas: A Combinar

Áreas de Atuação Profissional: TI - Projetos

Descrição:
- >2 Years' Medallia Platform previous experience
- Digital Experience Analytics (DXA)
- Deploying, managing, and analyzing customer surveys
- Experience with Agile methodologies and project management tools

Habilidades:
- Monitor and analyze digital customer interactions across web and mobile platforms
- Utilize DXA tools to track user behavior, identify pain points, and recommend improvements
- Develop and maintain dashboards and reports that highlight key metrics and insights
- Create and deploy surveys that capture the voice of the customer effectively
- Analyze survey data to uncover trends, patterns, and actionable insights
- Present findings to stakeholders and recommend strategies to improve customer satisfaction

Palavras-chave: Medallia, Digital Experience Analytics (DXA), Customer Surveys

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