Systems Manager

Overview

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada. We currently have a long term, renewable contract as a Systems Team Lead with our IT consulting client that primarily supports North American clients on various website and backend infrastructure services.

Role

Role(s) Required: Systems Manager

Location

Remote (anywhere in Canada/USA/South America, but must be able to work on EST with the Canadian team)

Dates

Required Start Date: ASAP

Required End Date: 12 months + renewable every year

Contract Details

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: $60,000 - $65,000/year

Client Location: US/Canada

Summary

Reporting directly to the CTO and managing the Systems department. This is a leadership role responsible for the overall technical management, operations, ongoing maintenance and support of our large-scale production websites and networks.

Responsibilities

• Chief responsibility over systems and networks.
• Maintain vendor relationships, as required, for technical infrastructure of office and website systems.
• Work directly with the Development Team Leads and Project Management in managing projects for the website and provide final sign-off/approval for release to production.
• Work with Senior Management, participate in planning and project discussions for various websites.
• Analyze and assess areas of risk to systems and recommend/implement changes as appropriate to the business.
• Continuously assess network and systems security, ensuring a high level of systems data security is maintained overall. Report concerns directly to the CTO.
• Perform systems and network architectural design for the sites network, including capacity planning, hardware, infrastructure, software integration, OS and software performance tuning.
• Act as single point of escalation of production issues, interfacing with required resources to see issues are resolved in a timely manner.
• Effectively manage risk, including monitoring, system redundancy and backups based on business requirements and acceptable risk.
• Supervise, coach, motivate and inspire team members to maintain healthy group dynamics while maintaining company directives and policies.
• Provide technical assistance and consultation as required to all areas of the company, including Project Management, Sales, Quality Assurance, Accounting, Customer Service, Development and Systems departments.
• Perform special tasks and projects company-wide, as assigned by the CTO.

Responsibilities (Operational)

• Daily technical supervision of Systems Administration staff of about 7 resources.
• Provide mentoring and technical assistance to Systems Administration staff on a day-to-day basis, as required.
• Lead as role model behavior consistent with verbal directives.
• Provide feedback for performance reviews for Technical and Development staff and the various websites.
• Facilitate problem solving and collaboration, ensure discussions and decisions lead toward closure; intervene when necessary to aid the team in resolving issues.
• Be part of on-call rotation (12pm-8pm EST, 1-week duration every 4 weeks).
• Other duties as assigned.

Job Requirements

• 5+ years of experience with LAMP (Linux, Apache, MySQL, PHP)
• Minimum of 2+ years of management/leadership experience in a technology oriented organization
• Must be well versed supporting web servers
• Strong background with storage SAN (NFS and iSCSI)
• Well versed with ELK stack (Elasticsearch, Kibana, Beats, and Logstash)
• Adding/removing nodes, expand clusters, rebuilt clusters, use InfluxDB
• TCP/IP knowledge BGF and OSPF
• Hands-on experience working with Linux in a Systems Administrative role
• Hands-on experience working with Advanced Network Administrative role including routing, switching and security
• Exceptional problem determination and creative problem solving skills
• Strong written and verbal skills
• Strong understanding of software development lifecycle
• Strong documentation and organizational practices
• Extensive experience with many of these: MySQL maintenance and troubleshooting; LAN/WAN/VPN setup and troubleshooting; Linux-based and other firewall technology; Cloud technologies (OpenStack, oVirt, RHEV or similar); Baremetal hardware, SAN, Switching and Load-balancing; Backup technologies; Systems security; Automation systems (Ansible, Puppet or equivalent); Expertise with multiple Web technologies including HTTP, SSL, DNS and SMTP protocols.

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