Senior Practice Manager

OverviewSnowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Are you ready to own your impact at the forefront of the data revolution? As a Services Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier LATAM clients, strategize with elite sales teams, and lead groundbreaking professional service engagements — all while working with the best minds in the industry This role is completely remote and can be based out of Brazil or Mexico. Why this roleBe a Market Leader: Own and execute a strategic vision for Professional Services. Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations. Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth. Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions. Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences. What you’ll doSpearhead services sales execution and project delivery for key accounts. Engage C-level executives to create and execute services roadmaps that drive real business outcomes. Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting. Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions. Lead high-performing teams while ensuring top-tier customer satisfaction. As a Services Practice Manager, you willReport to a Consulting Practice Director on the Americas Professional Services teams. Be aligned to LATAM markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives. Drive service sales enablement/execution and ensure successful delivery of services for assigned accounts. Focus on achieving quarterly bookings targets (Professional Services & Training) while meeting utilization targets by actively managing select project deliveries. Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team. Be the Professional Services point of contact for your accounts, including: Help create and execute the overall vision for services (sales and delivery) Own the services delivery roadmap (proposals, closing services opportunities and delivery) Collaborate with cross-functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients Develop scope and associated SOWs for customer services engagements Drive deal reviews to ensure alignment and well-defined project scope for customer success Understand and help optimize business operations processes for services sales Build cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership, partner teams) Provide bookings forecast and demonstrate strong command of your book of business Align services engagements to key customers’ business outcomes Drive alignment with executive sponsors and/or customer stakeholders Collaborate with other delivery partners (SIs, GSIs, other PS orgs) in support of project delivery Serve as the initial point of escalation for customer and project teams Own project outcomes and manage project financials (revenue forecasting and expense management) Maintain a high level of customer satisfaction as reflected in customer survey scores Collaborate with Education Services team for training delivery Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc) Deep collaboration with AE/SEs on the account for account strategy Own and contribute to internal process improvements across your team and the broader Professional Services organizationDevelop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational use cases and through external research on the current business and technology landscape for your customer base. Our ideal Services Practice Manager will have10+ years of experience in a Sales and Services Delivery role interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting Direct experience in the LATAM market, in Data Warehousing, Business Intelligence and/or Cloud field Proficient in Portuguese, Spanish and English Strong understanding of business solutions of our target clients, leveraging data as an enabler (e.g., Customer Data Platforms, data sharing, AI, personalization) Proven track record of meeting booking, utilization, and consumption targets Proven ability to communicate across internal teams and customer organizations, developing technology programs, milestones, success criteria, resource allocation, and on-time delivery Strong organizational skills and ability to manage multiple projects independently Differentiators: Big 5 or boutique strategy consulting experience with sales targets; client support/advisory technical role experience; experience in designing and selling functional solution sets or cross-functional Digital Transformations Why join our Professional Services teamUnique opportunity to work on a disruptive software product Hands-on experience with bleeding-edge data warehouse technology Develop, lead and execute market-changing initiatives Learn from the best with a dedicated, experienced team of professionals Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com Seniority levelDirector Employment typeFull-time Job functionConsulting, Information Technology, and Sales Industries: Software Development Referrals increase your chances of interviewing at Snowflake by 2x #J-18808-Ljbffr