Customer Success Manager

Overview

Customer Success Manager - Portuguese, Spanish and English Speaker, Dynamic Yield at Mastercard

Join to apply for the Customer Success Manager - Portuguese, Spanish and English Speaker, Dynamic Yield role at Mastercard.

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

About The Role

Dynamic Yield is looking for a Fluent Portuguese, Spanish and English-speaking Customer Success Manager to join our team in São Paulo. This role connects our software with client happiness, helping customers understand and best use Dynamic Yield products to fit their needs. The role requires knowledge of on-site optimization, digital execution, and the ability to synthesize onsite testing data to help clients achieve their business goals. Knowledge of digital marketing best practices and program management is critical, as is the ability to coordinate with internal teams and client expectations. Creative and critical thinkers, problem solvers, and strong communicators are primed for success in this role.

Responsibilities

• Help clients operationalize onsite testing and personalization best practices, creating great client personalization expertise to exceed their onsite business goals
• Evangelize adoption of the Dynamic Yield solution and achieve a high degree of customer satisfaction
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
• Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
• Serve as the primary point of contact for clients and their Dynamic Yield personalization program
• Consult with clients on product features, functionality and onboarding best practices
• Distill Dynamic Yield-driven value from utilizing personalization programs and digital testing data
• Analyze data and propose value-driving recommendations

All About You

• Fluency in Portuguese, Spanish and English
• Fortune 1000 client-facing experience as a Customer Success Manager is preferred
• B.A./B.S. Degree in analytic/economic/business management disciplines
• Experience or expertise in digital marketing best practices, website conversion tactics and strategy
• Experience with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B testing tools
• Experience managing end-to-end testing implementations including requirements gathering, hypothesis setting, KPI selection and goal achievement, test execution, and result summarization
• eCommerce, CRO and website personalization knowledge and experience
• Strong quantitative and qualitative thinking, analytical ability, and problem-solving skills
• Excellent verbal and written communication skills, with strong presentation abilities
• Flexibility and adaptability to changing priorities; ability to operate in ambiguous environments
• Empathy and a strong ability to understand customer needs
• Passion for customer success and its impact on business outcomes
• Strong project management or organizational skills and ability to multitask

Corporate Security Responsibility

All activities involving access to Mastercard assets, information and networks come with inherent risk. Every person working for or on behalf of Mastercard is responsible for information security and must: abide by Mastercard’s security policies and practices; ensure confidentiality and integrity of the information being accessed; report any suspected information security violation or breach; and complete all mandatory security trainings in accordance with Mastercard’s guidelines.

Equal Employment Opportunity

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond promptly.

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