Customer Success Manager

Overview Join to apply for the Customer Success Manager - LATAM role at Pentera . Location: Mexico. Accelerate Your Career in Cybersecurity. Pentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. With over 350 team members and 1,000+ customers in more than 50 countries, Pentera partners with top investors and continues to grow. We are looking for a Customer Success Manager who can drive customer value and build strong, trusted relationships. The ideal candidate brings experience with global enterprises, the ability to guide customers to measurable outcomes, and talent for aligning technical solutions to business priorities. You will manage a portfolio of strategic accounts, lead onboarding, drive adoption, and develop success plans that deliver value and commercial outcomes. Roles and Responsibilities Serve as the primary advocate and trusted advisor for your portfolio of customers, guiding them through every stage of the Pentera journey. Build and maintain relationships with economic buyers, champions, decision makers, and primary operators, ensuring alignment across key personas. Lead customer onboarding as project manager, driving adoption on defined paths and ensuring time-to-first-value. Own the customer-agreed success plan (in partnership with the Technical Advisor) and confirm value realization through partnership reviews. Proactively monitor customer health, usage, and engagement trends to surface risks early, drive mitigation strategies, and support renewal forecasting. Partner with Sales and Renewals to secure renewal outcomes and support expansion opportunities by surfacing CSQLs. Represent the voice of the customer internally by defining the business impact of feature requests, advocating for prioritization, and collaborating with Product, Support, and Operations teams. Manage escalations with white-glove communication, ensuring customer expectations are met and exceeded. Maintain accurate contact data, activity records, and license compliance information to support clean execution across all functions. Act as a customer advocate in every interaction, ensuring Pentera delivers a consistent, high-value experience across the lifecycle. Travel as needed to customer sites to reinforce relationships, drive alignment, and deliver strategic value. Core Competencies Customer Advocacy: Acts as a trusted advisor, championing customer outcomes and ensuring measurable value. Technical Acumen: Comfortable leading product demos and driving product adoption. Business Alignment: Translates technical outcomes into business impact for executives and decision-makers. Commercial Awareness: Understands renewal and expansion dynamics and surfaces opportunities and risks early. Analytical Insight: Uses data to assess customer health, adoption trends, and prioritize actions. Communication Excellence: Combines technical detail with executive storytelling and clear communication. Collaboration & Influence: Works with Sales, Renewals, Support, Product, and Services to deliver a cohesive customer experience. Resilience & Problem-Solving: Addresses obstacles with urgency and creativity. Journey Ownership: Orchestrates the customer journey end-to-end with proof of value at each stage. Requirements 5–8 years of experience in Customer Success, Account Management, or related roles with a track record managing high-value enterprise customers through the full lifecycle. Fluent in Spanish and/or Portuguese. Experience managing global enterprise accounts and engaging across regions and stakeholders, specifically in LATAM. Background in cybersecurity or SaaS/technology environments with the ability to lead product demos and adoption sessions. Proven success in influencing renewals and expansions by tying objectives to measurable outcomes and validated value. Exceptional communication and presentation skills for both technical operators and executive decision-makers. Strong analytical and problem-solving abilities; able to assess customer health, surface risk, and drive mitigation strategies. Adept at building success plans, confirming value realization, and aligning internal teams around customer outcomes. Willingness and ability to travel for customer engagements as needed. Bachelor’s degree in a relevant field; advanced degree or MBA is a plus. We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Computer and Network Security Referrals increase your chances of interviewing at Pentera by 2x Related Roles Sign in to set job alerts for “Customer Success Manager” roles. Manager, Customer Service Insights, LATAM Customer Success Manager - Delphix, LATAM (MH) Sr. Specialist – Regional Customer Success Operations, Services Customer Success Consultant | Admission Center Senior Customer Success Manager, LATAM - (Delphix) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr