Customer Success Manager

OverviewEF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years. Job position: Customer Success Manager Office location: Sao Paulo The OpportunityWe are seeking a Customer Success Manager (CSM) to work with training managers at some of the largest companies internationally and in Brazil—helping them to advance their global strategic objectives by improving their employees\' intercultural communication and language skills. As a successful CSM, you will be a highly organized, customer-driven client manager, who can uncover the stories behind the data and deliver excellence in the form of language training programs for employees. You will help our clients unlock the benefits of having English language fluency as a strategic asset for their global success. Your day-to-day work will vary – acting as a consultant, project manager, change manager, analyst, internal communications specialist and more. You will be responsible for the delivery and success of our projects in your assigned territory. What will your goals be? Become quickly recognised by your customers as a trusted advisor and consultant who can help them reach their business goals through strategic investments in English language learning programs, achieving clear KPIs (e.g., client satisfaction (Net Promoter Score) and renewal rates) Be recognised and celebrated by our global organisation for delivering commitments and exceeding expectations in terms of client service How will we help you succeed? We offer premium cutting-edge educational products that you can implement with confidence. We have a well-designed operational structure, so you can define your client needs and serve customers effectively You will be able to proactively collaborate with other internal stakeholders to drive the implementation process forward – working closely with local Sales and Marketing teams and with colleagues across Latin America, Europe, the US, the Middle East, and Asia Who will succeed in this role? We are looking for a person with successful B2B client-facing project management experience, who speaks Spanish, Portuguese and English with professional fluency and who can analyze data and derive actionable insights for clients. If you have experience with education products and/or HR stakeholders, that is a plus. Most importantly, we seek an incredibly organized project manager who wants to build a career at a rapidly growing and innovative education and travel company. More specifically, you should be able to: Set up and implement client learning programs that may involve hundreds or thousands of learners, building and maintaining client loyalty, satisfaction and success Work closely with current or potential clients to define clear KPIs, success criteria, and deliverables, identifying actions for continuous improvement in their learning outcomes Report to clients on the success of learning programs to drive results, achieve renewals and grow accounts, regularly monitoring learning KPIs and account plans to ensure timely renewals Foresee and react to problems rapidly with creative solutions Contribute to best practices for all EF Corporate Learning teams to ensure successful design and delivery of language training Provide project management skills and advice to Sales teams during tenders and negotiations To thrive at EF Corporate Learning, you will: Have strong personal drive and energy Possess an entrepreneurial spirit with a nothing is impossible mindset Be excited by having ownership and autonomy Enjoy working in a fast-paced results-driven environment Be passionate about learning and language About us With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF CORPORATE LEARNING is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique. Find out more: corporatelearning.ef.com Seniority levelAssociate Employment typeFull-time Job functionProduction, Administrative, and Customer Service Industries EF Corporate Learning is an equal opportunity employer and we are committed to inclusion and belonging. #J-18808-Ljbffr