After-hours Dispatcher

2 semanas atrás

Rio Grande do Sul, Brasil Zelh Tempo inteiro
**About us**:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy
At this point, Zelh is looking for a** Dispatcher** for our third-party logistics company.
**Key Responsibilities**:
- Dispatch service technicians, drivers, or field personnel as needed.
- Coordinate and track job assignments, ensuring timely responses.
- Provide real-time updates to customers and internal teams regarding service status.
- Maintain accurate logs of all communications, dispatch activities, and service requests.
- Troubleshoot and escalate urgent issues as necessary.
- Communicate effectively with clients, vendors, and on-call staff.
- Adhere to company policies and standard operating procedures.
**Working** **conditions**:
- Working schedule:
- ** Monday night - Tuesday morning**: 6:00 PM - 6:00 AM EDT
- ** Tuesday night - Wednesday morning**: 6:00 PM - 6:00 AM EDT
- ** Remote mode of work**
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- Prior experience in dispatching, customer service, or call center operations preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and remain composed under pressure.
- Proficiency in dispatching software, CRM systems, and Microsoft Office Suite.
- Reliable internet connection and a quiet work environment (if remote).
- Flexibility to work weekend shifts and occasional holiday coverage.

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