Customer Success Representative
Há 3 dias
**Who We Are**:
Floori is at the forefront of innovation in the flooring industry, providing advanced AR-powered B2B SaaS tools to flooring retailers and manufacturers worldwide. Our global team spans Central Europe, the Middle East, the United States, and the APAC region, redefining the customer buying experience and sales process for flooring companies.
**About the Role**:
We're looking for a **Customer Success Representative** based in the **Americas** to support our clients across North America. As the primary contact for your assigned customers, you'll help them maximize ROI, achieve their goals, and succeed with Floori's solutions. This role requires working within time zones close to Brazil, to ensure seamless client support.
**Key Responsibilities**:
- **Onboarding & Implementation**: Guide customers through onboarding and configuration for a smooth start.
- **Relationship Management**: Build and maintain strong client relationships to support long-term success.
- **Training & Support**: Lead training sessions, create helpful resources, and respond to client inquiries.
- **Customer Success Planning**: Collaborate on customer goals and tailor success plans to maximize product ROI.
- **Reporting & Analytics**: Deliver insights to customers, identify trends, and support strategy adjustments.
- **Product Engagement**: Encourage product adoption and share best practices to drive customer satisfaction.
- **Renewals & Upselling**: Monitor satisfaction, track renewals, and identify upsell opportunities.
- **Feedback & Advocacy**: Collect feedback and advocate for customers' needs to inform product improvements.
**Who We're Looking For**:
- **Location**: Based in Brazil
- **Experience**: 2-3 years in customer success,
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