Sr. Account Manager

2 meses atrás

São Paulo, Brasil Amazon Tempo inteiro

Amazon is seeking a skilled Liquidations Account Manager to support the operations with ReCommerce organization. Liquidations is a growing business with high potential in Brazil. We are looking for a data-driven individual to expand this business by developing a lead pool of liquidators, negotiating contracts and managing relationships with key liquidators, track performance and disputes, among other responsibilities. The role will provide an opportunity for the candidate to learn Amazon’s liquidations business from the ground up.


At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Remember, at Amazon ‘It’s always Day1’.


Key job responsibilities
  1. Manage Liquidators onboarding process, from sourcing and prospecting to onboarding of new partners, targeting diversifications, capacity and recovery rates improvement. Optimize the onboarding process to support high business growth.
  2. Negotiate contracts with liquidators across categories with focus on realization rate and throughput.
  3. Understand the customer needs and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with Product and Operations teams.
  4. Contribute to business strategy development. Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor the performance of your business partners.
  5. Identify, optimize, and scale improvements that can benefit a large set of Liquidators. Work closely with Ops and Technology teams to identify and resolve root causes of disputes/process issues and minimize impact on our customers (Liquidators).

A day in the life

The successful candidate will be able to work efficiently in a fast-paced environment, communicate clearly and effectively, manage high volumes of tasks and projects and react with appropriate urgency to situations and events that require a quick response or turnaround. The candidate will also be customer-service oriented and have great attention to detail while still meeting tight deadlines, strong organizational skills, and the ability to easily switch gears. A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with external partners is essential.


Minimum Requirements
  1. Bachelor in Economics, Marketing, Advertising, Statistics, Engineering or Business.
  2. Strong analytical skills with demonstrated ability to manage the business ‘by the numbers’.
  3. Ability to work cross-functionally, partner with multiple teams and lead by influence.
  4. Strong written and verbal communication and presentation skills.
  5. Advanced English skills.
  6. Intermediate knowledge in Excel.
  7. Experience in Account Management, Category Management, Sales or other relevant experience.
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