Intake Specialist
1 semana atrás
Company DescriptionRenata Rocha Law, PLLC is a boutique immigration law firm dedicated exclusively to U.S. immigration matters. Founded by Renata Rocha, a licensed attorney in both the U.S. and Brazil, the firm provides personalized, ethical, and strategic legal services to a diverse clientele. With a client-centered approach, the firm is committed to guiding individuals through their immigration journey with clarity, security, and professionalism. Renata Rocha Law is passionate about advocating for clients and supporting them in achieving their American dream with exceptional service and legal expertise.Role DescriptionThis is a full-time remote position for a Legal Intake Specialist. The Legal Intake Specialist will be responsible for managing initial client interactions to gather necessary information, conducting client intake processes, and ensuring a positive client experience during their first point of contact. Daily tasks include responding to inquiries, collecting essential documentation, scheduling consultations, and maintaining accurate records. This role also requires collaboration with the legal team to ensure effective case handling and a smooth transition for clients into the legal process.QualificationsStrong Communication and Interpersonal Skills to engage effectively with diverse individualsExperience in Client Intake and Customer Service to manage inquiries, gather information, and provide exceptional client supportExperience with immigration law or legal/immigration procedures is a plusAttention to detail and the ability to handle sensitive information with confidentialityProficiency with digital tools, case management software, and remote communication platformsFluency in Portuguese and English is required, and the candidate must be able to communicate in SpanishMust be able to work full time, Monday through Friday, from 9:00 AM to 5:00 PM (Eastern Time – U.S.)Send your resume to:
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