Service Delivery Analyst

4 semanas atrás

Jaguariúna, Brasil Aggreko, Llc Tempo inteiro

At Aggreko, we provide energy solutions so communities can thrive, and businesses can grow. We bring power, heat, and cooling to customers and communities wherever they need it. We are hiring a Service Desk Analyst - a role that will help us drive our customers' progress. Why Aggreko? Here are some of the perks and rewards. Competitive salary. Medical and dental assistance. Life insurance. Private pension (optional). Employee Assistance Program. Wellhub (Gympass). Participation in the Aggreko Bonus Plan. Culture focused on safety. What you’ll do : Provide 1st line investigation and diagnosis of IT issues and requests, resolve, or amplify as appropriate. Monitor issues from start to resolution. Carry out preventative maintenance and monitoring work. Provide basic training and "how-to" knowledge sharing for business colleagues. Work with 3rd parties and other teams within Aggreko's IT function to provide seamless IT support, facilitate change and introduce new services. Contribute to creation and updating of support documentation. Setup and configuration of user devices. Skills and experience you’ll bring We’re experts, which means you’ll have the following skills and experience: University degree completed or in progress. Advanced English (required for global user support). Experience working in a 1st or 2nd level IT support role. Collaborative approach to problem solving with team and other technical groups. This position is for our 12x36 night shift (20 : : 00 AM). Due to the training period, it is necessary to have two to three weeks of face-to-face training. After that, home office, with occasionally a visit to the company each 2 months, when necessary. Join us, bring your energy and develop your career. All our vacancies are also open to people with disabilities. Equity, diversity and inclusion at Aggreko We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. #J-18808-Ljbffr

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