(fluent German

3 semanas atrás

São Luís, Brasil SupportYourApp Tempo inteiro

Overview

(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

Responsibilities
  • Provide exceptional customer support via emails and calls
  • Handle inquiries in the global CRM following established processes
  • Build positive and long-lasting relationships with customers
  • Communicate with potential customers
  • Accurately update and categorize leads in the system
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
Qualifications
  • Fluent German and English (C1 written and spoken for both languages is a must)
  • Previous experience in the luxury customer support
  • Attentive to details
  • Experience in sales is an advantage
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits and Perks
  • Schedule: 5 days per week, rotating 4 types of shifts: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM, Brazil time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, weve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills

Visit our website:

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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