VIP Account Manager

3 semanas atrás

Buenos Aires, Brasil SkillOnNet Tempo inteiro

Overview

We are SkillOnNet, leading the iGaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DrückGlück, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

At SkillOnNet group, safeguarding the licensing objectives as described in the Gambling Act 2005 is of paramount importance, ensuring that HVC/VIP schemes are managed in a responsible way prioritizing in all cases the wellbeing of our players against any commercial considerations. These values are followed by all our employees existing and new and this is what we will expect from you as well.

Job Description

We are looking for a VIP Account Manager to create long-term, trusting relationships with our customers. The account manager’s role is to provide fast and accurate service to our most loyal customers and to oversee a portfolio of assigned customers for retention purposes. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.

Responsibilities
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide fast, accurate and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to ensure customer satisfaction.
  • Promoting a “Safer Gaming” philosophy.
  • Staying UpToDate on rules, processes, and licensing needs.
What we are looking for
  • Strong phone contact handling skills and active listening
  • Willingness to work within an international team
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to perform under pressure
  • Accountability and conscientiousness
  • Proven customer service experience handling VIP Clients would be considered an advantage
  • Familiarity with CRM systems and practices will be considered as an advantage
What\'s in it for YOU?
  • Attractive salary package
  • Monthly and Annual incentive Bonus
  • Monetary vouchers on Birthdays and other special occasions
  • Fully equipped kitchen and in-house entertaining space
  • Options to enrol in Company\'s medical insurance plan
  • Possibilities to enrol in Company\'s pension plan
  • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
  • Casual Dress Code
  • A chance to advance professionally inside one of the world\'s largest iGaming organizations.
What it\'s like to work at SkillOnNet
  • SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Gambling Facilities and Casinos
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