Quality Assurance Specialist Ii

4 semanas atrás


Sao Paulo, Brasil M3USA Tempo inteiro
Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals and biotechnology. The services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
- Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
- Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
- M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
- Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
- In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a **QA Specialist II **at **M3 Global Research.**
**Job Description**:
The QA Specialist is a client facing role that focuses on managing client expectations relevant to survey programming and ensures that programmed links match client materials.
**Essential Duties and Responsibilities**:
Including, but not limited to the following:
- Review of client materials to confirm/adjust specs.
- In-depth review of materials to ensure clarity, suggest improvements to protect the M3 panel and engage it in a correct way.
- Direct client contact relevant to survey programming and quality assurance.
- Coordination with other M3 internal teams to develop solutions for specific project requirements and/or challenges.
- Link testing to ensure match to materials that results in correct data collection.
- Ensuring materials are correctly and consistently updated through the programming phase.
- Developing, tests, and implements new approaches and functions, both project-specific and general, improving and streamlining existing procedures.
- Occasional vendor management.
**Qualifications**:
- Min 4 years of experience in a similar role
- EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information
- Unwavering approach to do it right the first time
- Expert understanding of the questionnaire structure
- Excellent at managing multiple projects and priorities
- Strong understanding of market research methods
- Strong problem-solving skills, including an ability to think outside-the-box
- Exceptional ability to multi-task and balance multiple projects and priorities
- Ingenuity and the willingness to learn new techniques
- Excellent at establishing and managing relationships with clients, vendors, and coworkers
- Excellent skills in Microsoft Excel, Word, and Outlook
- Organized, self-motivated, and self-directed
Additional Information
- M3 reserves the right to change this job description to meet the business needs of the organization

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