
Quality Assurance
Há 3 dias
Join to apply for the Quality Assurance (QA) role at Superbet .
It’s an exciting time to join Superbet as we enter new markets and develop new technologies. We’re looking for a new colleague to partner with our team to bring people initiatives to life and help deliver top-notch customer experiences.
Job SummaryWe’re looking for a Quality Assurance Analyst to ensure our BPO partners deliver high-quality support. You’ll monitor chats, emails, and voice interactions, provide insights, and help improve processes. This role also supports training initiatives and collaborates with operational managers to enhance overall customer service.
LocationThis position is for work in Sao Paulo*
Responsibilities- Evaluate customer interactions across chat, email, and voice to ensure BPO partners meet performance metrics.
- Provide actionable feedback to operational managers to improve service quality.
- Analyze performance trends and suggest process improvements.
- Support training and development initiatives for BPO teams.
- Ensure consistent, high-quality service across all customer channels.
- Use automation and AI tools to increase evaluation efficiency and insight accuracy.
- Experience in customer service quality assurance, BPO management, or related fields; relevant studies or experience are considered.
- Familiarity with performance metrics for BPOs and multi-channel service evaluation.
- Strong writing skills for clear, concise, customer-friendly knowledge base content that follows Superbet’s brand style.
- Intermediate English (B1+) and experience with CRM tools like Zendesk.
- Comfortable using AI tools and automation to enhance quality assessment.
- Analytical, detail-oriented, proactive, and collaborative, with solid problem-solving skills.
Superbet is a global tech and entertainment company delivering technology-driven sports betting and gaming experiences to millions of customers worldwide. Established in 2008 in Romania, the Group operates in over 12 countries with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and supporting iconic sports clubs and athletes. The company is a member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).
#J-18808-Ljbffr-
Quality Assurance
4 semanas atrás
São Paulo, São Paulo, Brasil OSBR - Optimus Serviços do Brasil Tempo inteiroSomos a OSBR, utilizamos as melhores e atuais tecnologias do mercado, transformamos seus dados em informações e insights para tomada de decisão, respeitando o momento e a cultura da empresa, visando melhor desempenho na gestão de seu negócio, balizando a tomada de decisão através de indicadores Estamos com uma oportunidade para atuar como Quality...
-
Quality Assurance
3 semanas atrás
São Paulo, São Paulo, Brasil COFCO International North America Tempo inteiro**Location**:Sao Paulo, São Paulo, BRCom 11.000 pessoas em 35 países, a COFCO International é a plataforma de negócios agricolas no exterior da COFCO Corporation, a maior empresa de alimentos e agricultura da China. A COFCO International está focada em ser lider mundial em grãos, oleaginosas e cadeias de fornecimento de açúcar, com ativos nas...
-
Quality Assurance
3 semanas atrás
São Paulo, São Paulo, Brasil OSBR - Optimus Serviços do Brasil Tempo inteiroSomos a OSBR , utilizamos as melhores e atuais tecnologias do mercado, transformamos seus dados em informações e insights para tomada de decisão, respeitando o momento e a cultura da empresa, visando melhor desempenho na gestão de seu negócio, balizando a tomada de decisão através de indicadores Estamos com uma oportunidade para atuar como Quality...
-
Quality Assurance
4 semanas atrás
São Paulo, São Paulo, Brasil Avanade Tempo inteiroQuality Assurance | QA (English Required) We are looking for a highly skilled and proactive Quality Assurance Analyst to join our team. The ideal candidate will have strong analytical capabilities, experience in test automation, and the ability to work independently while collaborating with cross-functional teams in a global environment. Advanced English is...
-
Quality Assurance
4 semanas atrás
São Paulo, São Paulo, Brasil Avanade Tempo inteiroQuality Assurance | QA (English Required)We are looking for a highly skilled and proactive Quality Assurance Analyst to join our team. The ideal candidate will have strong analytical capabilities, experience in test automation, and the ability to work independently while collaborating with cross-functional teams in a global environment. Advanced English is...
-
Quality Assurance Analyst
2 semanas atrás
São Paulo, Brasil Novartis Brasil Tempo inteiroOverviewQuality Assurance Analyst role at Novartis Brasil. ResponsibilitiesOversight of all production and testing activities, ensuring compliance with cGxP, data integrity, and eCompliance within the Novartis Quality Management System. Support exception investigations; review and approval of production, QC, and AS&T records; MBR review. Support OpEx...
-
Quality Assurance Analyst
4 semanas atrás
São Paulo, São Paulo, Brasil Novartis Brasil Tempo inteiroOverview Quality Assurance Analyst role at Novartis Brasil. Responsibilities Oversight of all production and testing activities, ensuring compliance with cGxP, data integrity, and eCompliance within the Novartis Quality Management System. Support exception investigations; review and approval of production, QC, and AS&T records; MBR review. Support OpEx...
-
Quality Assurance Assistant
4 semanas atrás
São Paulo, São Paulo, Brasil NSF Tempo inteiroOverview Join to apply for the Quality Assurance Assistant role at NSF . Responsibilities Perform with high performance, ensuring the integrity and reliability of NSF certification processes. Manage the physical flow of samples (receiving, repackaging, storing, sending to laboratories, ensuring correct routing of samples to designated laboratories). ...
-
Quality Assurance
2 semanas atrás
São Paulo, Brasil OSBR - Optimus Serviços do Brasil Tempo inteiroSomos a OSBR , utilizamos as melhores e atuais tecnologias do mercado, transformamos seus dados em informações e insights para tomada de decisão, respeitando o momento e a cultura da empresa, visando melhor desempenho na gestão de seu negócio, balizando a tomada de decisão através de indicadores Estamos com uma oportunidade para atuar como Quality...
-
Quality Assurance
Há 17 horas
Sao Paulo, Brasil SOULAN ADMINISTRACAO E ASSESSORIA EM RECURSOS HUMANOS LTDA Tempo inteiroAqui, quality assurance amplia os limites do que é possível. Não sendo limitados ao passado, optando por abraçar novas capacidades de automação. A principal responsabilidade desta função é simples: realizar os testes no aplicativo e em nosso site, para trazer a satisfação do usuário possível mediante aos recursos disponíveis. Para isso, há a...